Group Director, Client Partner

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

We are currently only hiring in specific locations in the United States. Locations, office requirements, and salary bands are outlined below. Please note that we do not offer relocation at this time.

You’ll be the face of DEPT® to one of the world’s most recognizable brands in gaming and tech.

We’re hiring a commercial, Senior Client Partner to co-lead one of our flagship global partnerships in the Gaming and Consumer Electronics space. This role is perfect for someone who thrives at the intersection of commerce, marketing, and retail, has an affinity with gaming and is someone who can partner closely with a team of strategists, project managers and media planners to help grow a legendary brand to iconic status with a category-defining success story.

As a senior account lead, the Client Partner drives strategy, sales, and delivery oversight while inspiring teams and unlocking new creative and commercial opportunities. They serve as the connective tissue across capabilities, ensuring alignment with the client’s vision This position reports directly to the SVP of Retail. 

To achieve their goals, the Client Partner will manage cross-channel teams and develop and maintain senior-level agency relationships. The Client Partner will consult on the best path forward to achieve strategic goals developed in relation to the client vision. They will nurture and build solid senior-level relationships with the executive layers of client leadership. They will have experience consulting for varied clients in the digital marketing, retail and ecommerce spaces, and capable of driving conversations towards different capabilities within DEPT®.

As a Client Partner, you will be :

• Driving commercial and client leadership of the client account and related business opportunities.
• Driving global growth across markets through close partnership with internal leads and client’s global team and regional teams.
• Identifying, shaping, and supporting strategic opportunities across digital marketing, commerce, retail media, and go-to-market strategy
• Ensuring smooth delivery and profitability across a dynamic multi-market account.
• Serving as the senior-most day-to-day commercial contact for the client, building strong relationships across departments and geographies.
  
  

This is more than account management; it’s account ownership. This translates in the following key responsibilities. 

Key responsibilities & Essential duties (Other duties may be assigned)

• Co-create and drive a global growth plan in close partnership with a Strategy lead and Program Manager, supported by a team of specialists around the globe. 
• Own and nurture senior-level client relationships; become a trusted partner that is not just focused on short term commercial success but a long lasting partnership. 
• Lead cross-functional teams to deliver consistently high-performing, on-strategy work across markets.
• Identify growth opportunities that align with client objectives and DEPT®’s services.
• Manage revenue forecasting, contract negotiations, and commercial planning.
• Navigate the complexity of multiple business units, regions, and service lines within both DEPT® and Client.
• Serve as the connective tissue between creative, media, data, and tech disciplines within the agency.
• Understand client’s business goals, pressures, and requirements; convey client’s needs to the internal team.
• Provide resourcing recommendations and continuously monitor the effectiveness and bandwidth of the team (in collaboration with Project Manager).  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

What you bring & your qua