Governance Manager, SVP

Global Production Management - Production Operational Governance Manager

The Global Production Management - Production Operational Governance Manager is a Senior Officer who is a strategic professional that closely follows latest trends in multiple Risk related fields and adapts them for application within own job and the business.  Excellent communication skills are required to negotiate internally, often at a senior level and has developed communication and diplomacy skills necessary to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. The Global Operational Governance Officer is accountable for significant direct business results or authoritative advice regarding the operations of the business and this role necessitates a degree of responsibility over technical strategy and risk mitigation. This role relies on performing causal, failure mode and other analysis, process execution oversight, process, and workflow management, and reporting for control evaluations within the supported organizations and platforms, in all locations. Additional duties include risk/control analysis and the creation of Important Risk Control Baselines, identification & effectiveness evaluations of current controls; identification, drafting, assessing recommended new controls, and the reporting thereof.   The Operational Governance function also manages the quarterly Managers Control Assessment process for Production Management, globally; and partners with risk management organizations to ensure robust controls and continued assessment and reporting of the effectiveness of those controls.  This role carries accountability to implement regulatory and business governance standards and evaluate the effectiveness to which they are followed, ensuring escalation and remediation when necessary.  

The Operational Governance function participates with all audits where Production Management is either indirectly or directly within an audits scope, and actively engages in operational and functional overviews to proactively identify emerging risk and opportunities for improvement.  Additionally, the Operational Governance function actively identifies risk trends and the mitigating controls; appropriately assesses risk when business decisions are made, demonstrating consideration for the operational, financial, and reputational impacts. 

The Global Operational Governance Officer relies on developed skill sets and training; however, must utilize inherent decision-making abilities to address issues, control gap identification and remediation plans, performing control assessment rating and trending.

The Global Operational Governance Officer reports to the Global Production Management Governance Manager.

Job Functions/Responsibilities

The functions of this role include, but are not limited to:

• Engagement with Global management, SMTs at the VP, SVP, Director and Managing Director Officer levels in discussions regarding compliance and control as subject matter experts in critical compliance areas affecting the organization.
• Utilizing and navigating systems and tools supporting the Operational Governance function such as CitiRisk, Tableau, Archer, CASP, and Service Now.
• Gathering, compiling, and analyzing data to extract information pertaining to critical control analysis at the country, regional, global or risk level as needed.
• Development, implementation & management of reporting structures and metrics used for exception tracking, management oversight, process effectiveness & performance
• Enforcing the current key processes with intra/inter organizations and performing oversight of management and critical controls within the organization.
• Establishing key performance indicator levels and Key Risk Indicators through active engagement and monitoring of critical processes and functions
• Point of contact for all internal and external audits affecting the Production Management
• Perform Audit analysis, deliverable management, Opportunity for improvement identification and gap analysis for all impacting audits
• Facilitate, coordinate, and arbitrate cross-functional macro level topics with key stakeholders
• Communicating regularly with other departments and key participants to resolve intra-departmental process gaps or breaks, fostering the building of strong, trusting relationships.
• Maintaining, creating/updating process documentation
• Maintaining entitlement review processes and execution, systems oversight, documentation management and reporting.
• Identifying opportunities for improvement in key processes, driving strategic initiatives and implementing enhancements, managing technical projects including analysis and project tracking.
• Identifying operational issues, investiga