GM Envolve Account Executive - Service SER

Job Description

This position does not require employee to be on-site full-time to perform most effectively. This position requires an employee to cover territory visits to customers in a reoccurring frequency. 

The selected candidate will assume territorial responsibility in WV, VA, DC, NC and SC and be located within any of the listed States: 

•    Virginia
•    District of Columbia
•    North Carolina
•    South Carolina

The Role:

The GM Envolve Service team is comprised of highly skilled individuals with expertise in customer relations, product problem resolution, and sales support.  This group consists of both field and central office employees and is responsible for meeting the service needs of high-volume fleet customers.  The GM Envolve Account Executive Service is the key GM service support contact to high volume fleet customers.  The overall objective is to minimize vehicle downtime to maximize the value of GM vehicles in the customer’s fleet.
The Account Executive - Service is expected to meet or exceed customers’ expectations by ensuring that their customer’s service needs are being met. The primary function of this job is to support the GM Envolve sales teams in removing roadblocks that may prevent future sales to GM Envolve customers.
 
What You’ll Do (Responsibilities):

• Establish positive, productive business relationships with Fleet accounts
• Provide prompt service support for accounts to minimize vehicle downtime
• Establish productive working relationships with internal and external resources
• Conduct frequent joint fleet sales contacts with respective Account Executive Sales and Commercial District Sales Managers
• Support local field sales activities and trade shows
• Provide interface support between retail dealerships and fleet customers
• Establish GM Warranty In-Shop agreements with key accounts and administer warranty expense
• Provide Dealership service readiness feedback and support Techline products at GM Dealerships and other authorized facilities including certain GM Fleet accounts
• Maintain a close working relationship with GM District Managers Parts & Service to review vehicles in repurchase jeopardy and seek creative method to avoid buy-back
• Provide third level, on-site support to resolve automotive technical and Techline issues as raised
• Holds themselves and others accountable for demonstrating GMs values and cultural behaviors

Yours Skills & Abilities (Required Qualifications):

• Bachelor’s degree or equivalent job experience required 
• 5+ years B2B sales and/or account management experience 
• Skilled in the use of Microsoft Word, Excel, PowerPoint
• Travel required. Must be able to travel up to 50%-75% within assigned region
   

What Can Give You a Competitive Advantage (Preferred Qualifications) 

• Ability to build strong relationships and influence business partners
• Strong organization and planning skills 
• Ability to balance conflicting priorities while maintaining effectiveness 
• Outstanding oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly 
• Ability to thrive in a fast-paced, innovative, rapidly evolving industry and organization, comfortable with ambiguity 

#LI-JT2

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). The selected candidate will be required to travel at least 50% or more on a frequent basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview