Global Vice President, Field Engineering

About Neo4j:

Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Customers use Neo4j to gain a deeper understanding of their business and reveal new ways of solving their most pressing problems. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.

At Neo4j, we’re proud to build the technology that powers breakthrough solutions for our customers. These solutions have helped NASA get to Mars two years earlier, broke the Panama Papers for the ICIJ, and are helping Transport for London to cut congestion by 10% and save $750M a year. Some of our other notable customers include Intuit, Lockheed Martin, Novartis, UBS, and Walmart. 

Neo4j experienced rapid growth this year as organizations looking to deploy generative AI (GenAI) recognized graph databases as essential for improving it’s accuracy, transparency, and explainability. Growth was further fueled by enterprise demand for Neo4j’s cloud offering and partnerships with leading cloud hyperscalers and ecosystem leaders. Learn more at neo4j.com and follow us on LinkedIn.

  Our Vision: 

At Neo4j, we have always strived to help the world make sense of data.  

As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.

About the Role:

Neo4j is seeking a world-class leader to serve as our Global Vice President of Field Engineering. This role will report directly into the Chief Revenue Officer (Chief Product Officer - Interim) and have a global remit. This role is a strategic and operational leadership position, responsible for delivering exceptional technical success for our customers, accelerating revenue growth, and advancing Neo4j's position as the graph foundation for the GenAI era.

This executive will lead a 150+ person global team spanning solution engineering, solutions architects, and professional services. They will own all technical aspects of the customer lifecycle, from early engagement and proof of concept to deployment, adoption, and ongoing success. They will drive technical success of our customers in turn growing our gross revenue retention (GRR), reducing the cost of sale, and building a highly efficient and scalable team, all while supporting the company’s transformation to a Cloud First, GenAI-ready platform.

Key Responsibilities:

Technical Customer Success & GRR

• Own the technical customer journey, partnering with Customer Success Managers (CSMs) and Support.
• Lead initiatives to drive successful productionization, data quality, and long-term usage of Neo4j in customer environments.
• Own the consumption metrics especially for our Aura our managed database offering. 
• Define and report on technical success KPIs including GRR, deployment velocity, and solution health(DQA).

Top-Line Growth & Sales Engineering

• Partner with Sales to drive revenue across enterprise and strategic accounts.
• Own pre-sales architecture and technical qualification.
• Carry a direct quota and drive accountability for technical pipeline influence and deal acceleration.

Global Team Leadership & Efficiency

• Lead, scale, and optimize a 150+ person global team across regions.
• Increase field effectiveness and reduce cost of sale while preserving customer impact.
• Cultivate a high-performing, accountable, and collaborative culture.

Standardization & Field Excellence

• Implement best practices in technical discovery, value