Global Services Support Associate

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The primary responsibility of the Global Services Support Associate is to provide for Lumen’s Sales, Customer Success, and Global Services team quoting and administrative support for complex telecommunications product solutions (data, voice, IP, etc.) for Lumen customers and international partners. The Global Services Support Associate is a key member of a specialist sales team, who is responsible for customer life cycle management and retention, leveraging Lumen’s international partner ecosystem. As a primary interface with both internal and external stakeholders, the Global Services Support Associate’s service and skills make a positive contribution to the strength of Lumen’s relationship with our customers and partners.

The Main Responsibilities

• Complete quotes and service orders in a legible, accurate, and timely manner
• Create quotes on behalf of internal sales professionals and the Global Services team according to stated Service Level Agreements (SLAs)
• Support creation of complex quotes and/or large sales bids, renewals, or MACs (Moves, Adds, Changes)
• Identify and share opportunities to improve quoting system functionality
• Support in cross-training on systems and products where applicable
• Participate in training to stay current on existing products and maintain Lumen’s strategic priorities
• Work on complex orders
• Provide consultative support to sales professionals and Global Services team members

What We Look For in a Candidate

• 3-5 years' experience in a telecommunications customer facing environment supporting Enterprise customers
• Experience in developing long-term business relationships with key business stakeholders and proven knowledge of the sales cycle
• An ability to work closely with internal and external stakeholders, effectively educating and implementing processes
• Drive balanced communication with tact and diplomacy, while juggling competing customer, Lumen, and partner priorities
• Extensive knowledge of new technologies and selling points which includes enhancing expertise in Lumen and partner ecosystems
• Strong understanding of IP Products and Services
• Experience in teaming effectively with others across different disciplines, functions, and business units
• Strong written, oral communication skills to include presentations, interpersonal, and professional business image
• Ability to multi-task and meet multiple timelines
• Working knowledge of the applicable tools & techniques of customer support within a telecommunications environment
• Working knowledge of MS Office Suite

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$56,900 - $76,000 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM