Global Service Quality Professional

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• Qualified candidates must currently live in the Dallas, TX area.
• Must be able to travel up to 25%

What You’ll Work On

Provides compliance oversight of global field service organization.  Develops and supports service compliance strategy and documentation for both customer and employee support. Provides SME support of cross-functional teams and executes assigned service deliverables. Mentors Junior Global Service Quality Professionals.

• Performs nonconformance/CAPA activities for service related nonconformances.
• Provides compliance support to Abbott’s field repair centers and service personnel globally.
• Leads and serves on cross-functional teams and projects supporting service and compliance.  Manage deliverables assigned, which includes due dates, resources and time needed, etc, as a member or a leader of a project team.
• Performs data gathering/data mining in support of Quality metrics, nonconformances, and audits.
• Supports audits of service processes globally.
• Travels as needed to support field service and field repair centers.
• Reviews and routes change requests associated with new or revised Service Documentation
• Drives service compliance deliverables by working closely with planning, quality, engineering, etc.

Required Qualifications

• Bachelor of Science Degree in Science, Engineering, Allied Health, or related field.

Preferred Qualifications

• 4 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field.

Or

• 4 years of work experience in Quality in a highly regulated field such as in-vitro diagnostics or medical devices, to include experience in nonconformance/CAPA activities.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott