Global Service Center Analyst

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800  million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

The Global Service Center Analyst will play a pivotal role in driving operational excellence, delivering top-notch customer service, and ensuring smooth, efficient global processes for our clients. You will collaborate with cross-functional teams to provide strategic insights, resolve complex issues, and enhance the overall client experience. The role requires a balance of analytical skills and customer-focused thinking, contributing to Deel’s mission of making global employment effortless.

Responsibilities

• Help our mid sized customers quickly onboard to the Deel platform, serving as their primary point of contact and support during the set up phase

• Be an expert user of the Deel platform to train customers and provide credible support on features and functionality

• Solve customer problems, and execute operations as required during the onboarding stage.

• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience

• Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation

Qualifications

• 1+ years of experience in customer service, global operations, or a service center environment.

• Strong analytical skills with experience in data analysis and problem-solving.

• Proficiency with service management tools (e.g., Zendesk, ServiceNow) and CRM systems.

• Knowledge of global employment practices, payroll systems, and international labor laws is a plus.

• Familiarity with Microsoft Office Suite and basic SQL or data visualization tools.

• Strong leadership skills, with the ability to mentor and guide teams.

• Exceptional communication skills (both verbal and written) for diverse audiences.

• Adaptability in a fast-paced, ever-evolving global environment.

Bonus points if you

• Have experience working with clients and team members from multiple countries and across multiple time zones

• Have experience working on a remote team 

• Have experience working at a high growth start-up or scale-up

• Have Fintech or HR-tech experience

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

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