Global Sales Support Specialist (GSS)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

The Global Sales Support Specialist (GSS) is a critical driver of revenue within the Sales Finance organization, empowering the Field Sales Team with expert support in complex quoting, order processing, and product configuration. As a subject matter expert, the GSS ensures seamless deal execution while collaborating across functions to streamline processes and maximize efficiency.

This fast-paced role demands a proactive, highly organized individual who thrives under pressure. The GSS directly engages with internal sales and business operations teams to optimize sales execution, enable new product introductions, and keep quoting operations running smoothly and effectively.

Key Responsibilities:

• Sales Support Excellence:
  Support the Field Sales Team with quoting complex deals, responding to order inquiries, and providing guidance on product configurations in SFDC CPQ. Facilitate training on quote-to-order processes, including SFDC quoting sessions, ensuring that our Sales team members are equipped with the knowledge needed to drive sales success.

• Cross-Functional Collaboration:
  Work closely with teams including Deal Review, Pricing, Product, Sales Operations, and IT to ensure the smooth implementation of business policies, scalable quoting processes, and GTM offerings in SFDC CPQ. 

• Process Documentation & Best Practices:
  Collaborate with the documentation team to ensure that our quoting decks are accurate, well-structured, and aligned to drive sales success. Act as a Subject Matter Expert in new product introductions, helping to design and refine quoting best practices for both new and existing products, ensuring clarity and consistency across all enablement materials.

• System & Process Improvement:
  Serve as a key partner in driving business requirements for system enhancements in SFDC CPQ, actively participating in the testing and UAT process to ensure new functionalities align with business needs. Identify and escalate system gaps or opportunities for process improvements, collaborating to streamline workflows and eliminate inefficiencies.

• GTM Readiness & Operational Coordination:
  Ensure the operational readiness of new GTM offers by collaborating with cross-functional teams to enable seamless execution of new product offerings. Build strong relationships with internal teams (Product, Sales, Legal, IT, etc.) to ensure alignment and smooth quoting processes.

• Project Management & Communication:
  Work with business partners to define objectives, set timelines, and track the status of quoting changes. Communicate milestones, dependencies, and project status updates to key stakeholders to ensure alignment and project success.

• Prioritization & Execution:
  Manage a shared mailbox for Global Sales Support activities, prioritizing requests based on revenue impact, customer relationship considerations, and timing requirements to meet de