Global Renewals Director

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Avid is seeking a highly motivated Global Renewals Director to join our WW Sales team. This role is responsible for tracking and managing our renewal process worldwide by tightly monitoring risks, proactively overcoming barriers preventing success, driving uplifts as well as identifying expansion opportunities. You will work alongside senior members of Sales, Sales Operations and Customer Success teams and be accountable for our WW Renewal and Retention goals and targets.

Renewals’ importance keeps growing as subscription models expand across industries. This is a fantastic opportunity to impact strategic recurring revenue and lifetime customer value, and to participate in Avid’s long-term business success in the fascinating broadcast and media industry.

This role will be US based (remote or from our HQ in Burlington, MA). Some travel might be required – less than 20%. 

What you’ll do  

• This role will report directly to the Chief Sales Officer and will be part of the WW Sales Leadership Team.  

• Manage the worldwide renewal program and Playbook.  

• Action renewals that are behind schedule or exhibiting risk and proactively coordinating with account teams to address potential blockers. 

• Drive and own the escalation of renewals at risk with regional leaders and members of the Avid Executive Team.  

• Own the management reporting of renewal KPI’s, including churn, GRR, UFR performance while driving cross functional alignment.  

• Assist account teams in developing renewal strategies that maximize contract value and prevent churn, and drive up renewals rates across channel partners and direct customers. 

• Partner with the account teams in developing an aggressive conversion strategy to convert the existing renewals to subscriptions. 

• Partner with Sales Operations to build a scalable renewals program, identifying opportunities for better efficiency and automation.  

• Negotiate with Sales, Customer Success and Finance to develop renewal-related programs, processes, and documentation.  

• Hire, onboard, train, coach, lead and retain a stellar team of Customer Loyalty Reps. 

Who you are 

• Bachelor's degree or equivalent work experience, MBA preferred. 

• Minimum 15 years’ experience working in Sales / posts-Sales account management or renewal management roles. 

• 5 years management experience within Sales or Customer Success  

• Prior experience leading forecast or renewal risk calls.