Global Process Owner – Partner Operations

Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Leverages data and technology to support the sales organization, diagnose issues, and design solutions.

Responsibilities

GTM Process Transformation

• Partners with Partner Sales, Channel, Alliances, Marketing, Commercial, and CRO leadership to identify and prioritize high-impact partner process improvements aligned to revenue objectives

• Helps define and refine scalable operating models across partner-led motions including partner sourcing, co-sell, deal registration, partner opportunity management, and partner renewals

• Develops lightweight business cases and ROI assessments to inform prioritization decisions

• Collaborates cross-functionally to translate strategic initiatives into clear process, policy, and system requirements

Process Design & Governance

• Leads design and documentation of global process standards across key partner lifecycle domains (e.g., partner onboarding, partner lead management, deal registration, co-sell motions, attribution, incentive management, and partner renewals)

• Defines roles, responsibilities, stage criteria, and handoffs across Partner, Sales, Marketing, Commercial, and Operations teams

• Establishes governance structures and ensures consistent global adoption of standardized partner processes

• Drives continuous improvement by identifying breakdowns, root causes, and opportunities for simplification

Program Execution & Change Enablement

• Partners with Partner Sales, Marketing, Commercial, Finance, Legal, and Technology teams to execute prioritized initiatives

• Translates business needs into actionable requirements and collaborates with digital/technology teams through implementation

• Supports rollout of new partner programs, processes, and capabilities while ensuring alignment with enablement and communication plans

• Measures impact of changes using defined success metrics and drives iterative refinement

Cross-Functional Collaboration

• Acts as a trusted advisor to Partner and CRO leaders on partner process effectiveness, scalability, and growth opportunities

• Works closely with CRO and Technology teams to ensure process, policy, and system alignment

• Considers up- and downstream impacts of process changes across the partner ecosystem and customer lifecycle

Qualifications

Preferred Qualifications

• 10+ years of experience in GTM Transformation, Partner Operations, Channel Operations, Revenue Operations, Commercial Operations, or similar functions within a technology or B2B enterprise environment

• Experience designing and operationalizing partner-led go-to-market processes, including partner onboarding, lead management, deal registration, co-sell motions, partner attribution, and partner opportunity management

• Proven track record leading cross-functional transformation initiatives and establishing scalable operating models across Partner, Sales, Marketing, Commercial, and Technology organizations

• Strong understanding of how partner motions integrate with the broader Lead-to-Cash lifecycle, including lead routing, opportunity management, forecasting, renewals, and revenue attribution

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual

United States - Tampa Office TAO : 136,000 - 204,000 USD / Annual

Canada - Toronto Office TRO : 131,000 - 181,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors