Global Process Leader - Customer to Contract

Additional Locations: US-MN-Arden Hills; US-IN-Spencer; US-MN-Maple Grove

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

 

About the role:
The Global Process Leader (GPL) – Customer to Contract will lead the end-to-end design, governance, execution, and continuous improvement of the Customer to Contract process across Boston Scientific’s enterprise. The GPL is responsible for establishing a global, standardized, and optimized process architecture that supports operational efficiency, data integrity, and strategic transformation programs. This domain includes but not limited to Prospecting, Quoting, Contracts & Tenders, Onboarding, Customer Management and Contract Lifecycle.

 

This individual will serve as a key catalyst for change—collaborating across business functions, geographies, and technology platforms to ensure alignment with enterprise goals and regulatory standards.

 

Your Responsibilities Include: 

Strategic Process Leadership

• Develop & own the global vision & roadmap for the Customer to Contract process, aligned to enterprise objectives.
• Define, document, and govern global standards and policies related to Customer to Contract.
• Champion process transformation and standardization efforts across all regions and functions.
• Direct responsibility for translating strategy into operational goals, assessing resource needs, managing risks, and implementing process and technical solutions
• Benchmarking and Best Practices: Advocates using external benchmarking and best-in-class practices to drive process and technology transformation

 

Governance & Decision-Making

• Establish & lead global governance forums & communities of practise for decision-making & prioritization.
• Define and maintain a formal RACI model, ensuring clarity of roles across global, regional, and local levels.
• Collaboration with Other GPLs: Formal partnership with GPL community to identify synergies and align on ways of working and best practises

 

Cross-Functional Partnership

• Build & lead a cross-functional team of Process Stewards, Business Process Engineers, and Change Managers.
• Collaborate closely with IT, Finance, Commercial, Supply Chain, and GBS teams to drive execution and change adoption.

 

Performance & Continuous Improvement

• Define key performance indicators & benchmarks to assess Customer to Contract performance.
• Monitor process health using process mining and performance dashboards.
• Lead continuous improvement initiatives, including automation and digitization efforts

 

Transformation & Enablement

• Act as a critical partner to ERP transformation (Magellan), ensuring alignment between global process design and technology implementation.
• Coordinate the deployment and enablement of the global template at the local level, including change impact assessments, training, and data readiness activities Act as Advance point of contact.

 

Innovation & Technology Integration

• Guide the implementation of enabling technologies beyond ERP, including RPA, AI/ML, process mining, and task mining.
• Partner with enterprise architecture and systems teams to shape and validate technology strategies.

 

Quality System Commitment:

• Compliance with Quality Policy and documented quality processes, including expectations for leaders who supervise others

 

Required Qualifications: