Global Partner Marketing Programs Intern

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Position Summary: 

As a Global Partner Marketing Programs Intern, you’ll gain hands-on experience supporting the execution of global partner programs and campaigns. This role is ideal for a self-starter with an eye for detail, a creative mindset, and an interest in marketing operations, communications, and partner ecosystems. 

Key Responsibilities: 

• Data Management & Analysis: 

• Perform data mining across partner communication distribution lists. 

• Identify and document gaps, inconsistencies, and areas for improvement. 

• Lead Distribution & Contact Accuracy: 

• Review and validate partner contacts in Partner Marketing Central (PMC). 

• Ensure correct routing and access for lead distribution. 

• Support database cleanup projects to improve the accuracy of partner communications. 

• Creative Support: 

• Assist in the creation of visual assets using existing Creatopy and Canva for partner-facing materials and campaigns. 

• Develop graphics and templates in Creatopy for newsletters, email campaigns, and social media posts to enhance partner engagement. 

• Webinar Support: 

• Participate in monthly partner webinars, assisting with planning, content preparation, and follow-up. 

• Draft post-webinar summaries, key takeaways, and follow-up communications to be shared with partners.  

• Program Submission Review: 

• Monitor and route incoming partner submissions to the appropriate internal programs and stakeholders. 

• Help track partner program engagement and compile insights for communications strategy adjustments. 

• Campaign Tracking & Reporting: 

• Create Salesforce (SFDC) campaigns to enable proper tracking of partner engagement and program metrics. 

Programs Support: 

• Updating specific Global Partner Marketing Campaigns Monthly to roll out to regions. 

• Support the localization of partner messaging for different regions and audiences. 

Qualifications: 

• Currently pursuing a degree in Marketing, Business, Communications, or a related field. 

• Strong attention to detail and ability to manage multiple tasks simultaneously. 

• Familiarity with marketing tools such as Asana, Canva, Creatopy, or similar platforms. 

• Experience or coursework in Salesforce or other CRM tools is a plus. 

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