Global Business Process Owner – Quality

Smith+Nephew is undertaking a multi-year Global ERP Program upgrade and a business process standardization, to deliver the implementation of a common/single business across the global core business functions of Manufacturing Operations and Commercial businesses.

The effort will provide Smith+Nephew with a major step change in capabilities, by creating a platform that will strategically enable the business to address major pain points such as harmonized business processes and data driving towards a single source of truth, excessive manual work and lack of automation, being able to operate by predicting rather than reacting, reducing an existing highly customized and complex working environment and simplifying our IT landscape thus improving Smith+Nephew business support functions, support simpler mergers and acquisitions, master data management and integrations into the rest of the business including the supply chain. The areas of business covered:-

Demand to delivery (D2D) including demand planning, MRP and capacity scheduling, MFG execution, Batch management, Quality management, GR from MFG, Packaging and labelling, Plant maintenance, and Related materia data Order to cash (OTC) including Order management, Order fulfillment, Distribution, Warehousing and Transportation, OTC reporting, AR & billing, and Related master data Procure to pay including Sourcing, Contracting, PO transactions, processing and Transmissions, Invoice & reporting, Subcontracting and inter-company and Related master data Record to report (R2R) including Financial planning and consolidation, Cash Management and Treasury, Manufacturing Finance, General ledger, AP, AR, FA, Tax (direct and indirect), Management Accounting, Financial structures, and Related master data Other tracks and services such as Reporting, Master Data, Quality assurance, Archiving, Security and controls

To provide a specific focus on developing and delivering a Global SAP-enabled Business Process Template for Smith and Nephew, a dedicated team of Global Business Process owners has been established.  The GBPO team will be supported by many Smith+Nephew SMEs (Subject Matter Experts).

Position Summary

Reporting to the Vice President – Global Business Process Owner the role will have a significant and dual focus.  The first is to drive business process standardization across our enterprise in the area of Quality, and the second is to help support any ERP upgrades currently ongoing.

For business process standardization, the Global Business Process Owner is required to identify and manage all current state processes as part of the greater Smith+Nephew taxonomy and drive each entity towards a common future state for both process and ERP (and other) system-level changes.  The GBPO is responsible for managing all changes to the process in pursuit of a standard business process.  This is facilitated through a strong Community of Practice, Design authority, and collaboration on an ongoing basis while delivering value for the business.  In this role, there is an expectation to deliver significant business benefits.

The Global Business Process Owner also is responsible for the completion of all project designated deliverables in their functional workstream and integration points including the development or validation of the enterprise design that is suitable for all S+N business functions, the process maps and business blueprints, testing and validating the solution, data and archiving, testing and regression testing, validation and quality assurance and supporting change management. 

This individual will participate in a team of internal and consulting resources and is responsible for maintaining the design and delivery of the standard process for their workstream and all activities in between as dictated by the program methodology and plans.

Finally, this role will be responsible for acting as a “change champion lead” for their workstream and supporting all Organizational Change Management activities as dictated by the program methodology and plan.

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Essential Function

Key Performance Indicators                    

Delivery Global Quality

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Template Design & Business Process Maps

• Overall global lead and governance responsibility for Quality
• Accountable for leading and developing the requirements for the Quality design, and ensuring all requirements are met to the standard solution, and ensuring the system is fully compliant and validated
• Accountable for the Quality workstream design and template activities and deliverables,  supporting the drive towards harmonization across the business
• Managing and supporting the external system integrator in all activities relating to design, data, and quality delivery for the Quality wo