Global BD Support Professional

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

Global BD Support Professional - Tech

 

YOUR ROLE

Acts as a liaison between sales, account management, operations and the customer for assigned accounts to ensure the customer's processes and procedural requirements are followed and that shipments are handled in accordance with established procedures, ISO operational compliance and specific customer requests.  Prepares customer specific reports on a timely basis and handles customer operational escalations. Also supports spot quotes and supports the GKAM/RKAM in managing RFQ’s. Models and acts in accordance with our guiding principles and core values.

 

WHAT ARE YOU GOING TO DO?
 

• Maintain a consistently high level of customer service to both external and internal customers.
• Provide day-to-day contact with clients on operational and customer service issues.
• Coordinate customer service efforts from all offices and departments involved with assigned accounts.
• Maintain Customer specific Sharepoints and keep documentation up to date.
• Run timely KPI reporting for assigned accounts  and support the preparation of MBR/QBR’s
• Responsible for the Escalation path on delayed key milestone updates within CEVA stations
• Support GKAM/ RKAM in RFQ’s and with spot quotes and ratecard updates
• Perform other duties as assigned

 

WHAT ARE WE LOOKING FOR?

 

Education, Experience and Skills:

• University degree and relevant logistic education preferred
• Minimum 3 -5 years’ experience in forwarding or 4PL industry
• Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications
• Ability to create reports based on system generated data
• Requires positive, competitive, confident personality.
• Makes customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.
• Takes action that is consistent with available facts, constraints and probable consequences