Global Account Manager

Position Summary

The Account Manager at Onit is a quota bearing sales position responsible for retention, contract renewals and cross-sell/up-sell into a portfolio of Onit customers. A critical requirement for this role is building strong relationships (internally and externally), including key executives/decision makers and other stakeholders. This role will liaise with cross functional internal teams including Product Management, Marketing, Engineering, Professional Services and Customer Support in support of providing a best-in-class customer experience.

Key Responsibilities

• Primary owner of customer relationship and account strategy
• Be a trusted advisor to customers while developing relationships with multiple stakeholders
• Accountability for customer retention and subscription renewal process
• Conduct quarterly customer business reviews
• Manage customer issue escalation process, as required
• Partner with Marketing in the development of customer references, testimonials and events
• Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities
• Develop and maintain customer attrition/risk rating information and mitigation plans in CRM
• Participate in industry conferences, trade shows and other opportunities for customer interaction

 

Required Skills

• 5+ years managing customers relationship or equivalent experience
• Highly motivated and disciplined self-starter with excellent oral and written communication skills
• Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level
• Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue
• Able to thrive in a fast paced, self-directed environment
• Must be comfortable managing multiple tasks in real time
• 4-year degree required
• The ideal candidate is someone who has experience in the legal industry
• Travel for this role is +/- 25%

 We value your privacy. Please review our Privacy Notice for information on how we collect and use your personal data, particularly under the California Consumer Privacy Act (CCPA)