Global Account Manager - EMS

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

The Global Account Manager sells TTM Technologies products and maintains relationships as the primary contact with assigned existing key global/international Electronics Manufacturing Service (EMS) partners. Accounts are key, highly strategic, and have complex requirements. This position is located in Florida.

Primary responsibilities include expanding and developing these accounts and providing customer service and pursuing new business within the account, rather than acquiring new accounts. Responsibility for developing and maintaining relationships with our global accounts leading to high levels of customer satisfaction and increased annual sales. Sales growth should include controlled business.

This position is an individual contributor role with indirect oversight and guidance of other sales employees. The GAM will work with all disciplines globally within their accounts and TTM including but not limited to all levels of management, Purchasing, Global Supply Chain Management, Manufacturing, Engineering, Quality, Customer Service and Quoting Centers in support of the business unit.

The GAM will be responsible for significant key partner relationship management and development. They should develop customer contacts that will support TTM in all aspects of business management and provide professional leadership, coordination and strategy for their global account.

The GAM will participate in customer business reviews, negotiations and daily support as required by the customer and TTM. They will be responsible to communicate the customer’s initiatives, requests, requirements, comments, action items etc, back to the management of TTM and to follow through to completion all action items and commitments made to the customer.

This is a full-time position in which the candidate will be required to travel globally. The hours vary as support is required across North America, Europe and Asia. This includes conference calls, video conferences, phone calls, email and other communications in a timely manner to all regions.  

Duties and Responsibilities:

• Fulfill customer needs to ensure customer satisfaction

• Follow up on open quotes and business opportunities for TTM’s full product portfolio

• Monitor the performance levels of TTM and work with the site level management to drive improvement if needed

• Work with the TTM support teams on negotiation spreadsheets, conducting research in preparation for QBRs and other activities

• Work with TTM sales to provide guidance and support at the different TTM regional sites

• Participate in negotiations and QBRs at the customer’s designated site

• Develop and present strategic plans for growth

• Presentations to customers and TTM management and support teams as needed

• Initiate, recommend and provide solutions to customers

• Provide communications and guidance to TTM divisions (all sites globally) in support of the customer’s initiatives and expectations

• Work with accounting, engineering, production, customer service and others to provide solutions and closure on business issues as they may occur

• Provide monthly updates and detail regarding controlled business

• Work with the team to approve any customer rebates that may be in place

• Support any special projects or programs assigned by TTM management

• Written correspondence to customers and TTM employees and management as needed

• Manage Customer Information and opportunities in CRM

Essential Knowledge and Skills:

• Is actively involved with the external and internal corporate teams to promote the highest levels of customer satisfaction and revenue growth

• Maintains a working knowledge of the manufacturing processes & systems in order to communicate effectively with their external and internal customers

• Knowledge of Printed Circuit and/or Electronics Manuf