Gift Shop Third Key Holder Per Diem

 SUMMARY

This position is accountable for assisting the Gift Shop Manager with the daily operations of the gift shop, all special projects, holiday packaging and patient call-in orders.  The incumbent also supervises all voluntary support, covers all aspects of daily stores’ operation in the Manager’s absence and, under the direction of the Manager, reworks displays, prepares monthly inventories and participates in the annual inventory process.

ROLE RESPONSIBILITIES

• Open or close the shop on a rotation basis, which includes balancing the register, daily tally, reviewing and  resetting the security system and backing up the stand-alone networked computer system to disk.

• Supervises and schedules all voluntary support. 

• Trains volunteers on the computer register, proper store procedures, shoplifting awareness and appropriate responses, cash handling, gift wrapping and pricing new shipments of products. 

• Process personal check approvals, credit card transactions and daily settlements. 

• Maintains a structured, clean environment, which involves cleaning shelves, vacuuming, and organizing merchandise, prepares trash for removal. 

• Create a friendly, customer-centered environment, exhibiting sensitivity towards patients and their families and responding quickly to meet their specific needs. 

• Promote sales by performing product demonstrations. 

• Rework and restock merchandise and alert the Manager of faster than usual sales of specific items. 

• Schedules all guest vendors (one day), maintains contact throughout the day to ensure compliance with established guidelines, keeps accurate records of product sales and Auxiliary proceeds from each visit.

• Prepares notification to staff pending guest vendor visits through e-mail and handouts. 

• Maintain contact with other Connecticut Hospital auxiliaries to be informed of best choice of guest vendors.

 • Oversees the entire operation of the Guest V VP contracts

• Introduces, schedules and settles receipts with participants.

• Demonstrates support for the mission, values and goals of the organization through Core behaviors that are 

consistent with the CT Children's Standards.

EDUCATION and/or  EXPERIENCE REQUIRED

Education Required: High school graduate with a minimum of 3 years retail experience required.   

Experience Required: Demonstrated proficiency in Microsoft Office products.

KNOWLEDGE, SKILLS AND ABILITIES  REQUIRED

KNOWLEDGE OF :

• Computer Skills and familiarity with retail programs.

SKILLS: 

• Customer service, visual merchandising skills.

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.
At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.