Genetic Assistant - Undiagnosed Diseases Program

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Undiagnosed Disease Operations Team

Job Summary:

The Genetic Assistant supports the Genetic Counselor, Nurse Practitioners, and other program staff, and is responsible for the collection of patient information, data intake and entry, coordination of patient care and facilitation of genetic testing and lab requisitions with outside laboratories when appropriate.

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Position Hours:

Monday - Friday 8:00 am 4:30 pm

No Holidays

No Weekends

KEY RESPONSIBILITIES

• Help with genetic testing. Prepare paperwork and draft EMR orders for clinician review/signature; submit test requisitions via lab portals. Mail genetic testing kits

• Follow up on pending labs

• Record management: obtain records, upload pedigrees/reports and maintain accurate documentation in the EMR and program databases.

• Coordinate benefits checks, prior authorizations, and appeals with payers; track status and close loops.

• Manage patient encounters (clinic, telehealth, return-of-results) and multi-disciplinary meetings; document action items.

• Facilitate data/document transfers per policy; confirm receipt and hand-off to analysis teams.

• Provide frontline patient communication (email/phone), triage inquiries, and support team coverage

• Call negative results

TECHNICAL CAPABILITIES

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

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Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assi