General Property Manager

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Property Manager at Hines, your role involves ensuring seamless day-to-day operations of the property with a primary focus on maintaining the physical asset(s) while enhancing the client and tenant experience. It is also important that the applicant has experience in communicating with and directly managing the relationship of top owners, investors, and key stakeholders. The ideal candidate will possess organizational skills, meticulous attention to detail, team leadership, and a genuine enthusiasm for providing outstanding service. At Hines, delivering an exceptional experience entails blending a hospitality-centric culture with real estate knowledge and expertise to create environments where people feel valued, connected, and inspired.

 

The Property Manager will lead the operations, engineering, and accounting teams of two premier Class A office assets in Downtown San Francisco. You will oversee contract services, tenant, client, and investor relations, lease administration, finance and reporting, and strategic capital expenditures. You will also support the construction management and leasing efforts. Responsibilities include, but are not limited to:

 

Hospitality / Leadership:

• In accordance with the firm’s leadership principles — train, mentor, and continuously develop all property personnel in providing best-in-class hospitality experience.
• Lead a cross-functional team, including third-party service providers, in the delivery of Hines’ Hospitality Standards.
• Apply hospitality hiring practices to identify and hire individuals with a people-centric approach.
• Support event programming coordination with a focus on creating and maintaining a community atmosphere.
• Ensure property engagement and service offerings are aligned with Hines’ service level standards.
• Foster connectivity and support key relationships with ownership, internal stakeholders, vendors, and the public.
• Ensure property engagement and service offerings are aligned with Hines’ service level standards.

Operations: 

• Manage operations in alignment with Hines' service level standards including but not limited to internal and external maintenance, security, parking, housekeeping functions, lands, hangars, and adherence to budgetary standards.
• Lead the execution of the financial performance of the asset(s), ensuring rent collection, on or under budget operating expenditures, and identifying capital expenditure requirements, while maintaining full profit and loss (P&L) responsibility and all required reporting deadlines.
• Develop the Annual Business Plan and Operating Budget for the property.
• Support the implementation and the maintenance of marketing and leasing strategies for both current and prospective tenants.
• Tender, negotiate and provided recommendations for various service contracts and supervise all contractor services related to the physical operation of the property.
• Display in-depth knowledge of mechanical and life safety systems and collaborate with Operations/Engineering as needed to ensure the building operations comply with established operating and life safety standards and local code.
• Monitor all property management led construction for compliance per approved plans; ensure all required documentation is obtained in a timely manner.
• Ensure the property is well-maintained and aesthetically pleasing.
• Ensure compliance with all government, industry, regional and company required programs, objectives, and policies.
• Support all fiscal activities, including profit and loss (P&L) responsibility.
• Support marketing and leasing initiatives for both current and prospective tenants.
• Support or direct all emergency procedures

Qualifications

Minimum Requirements include: 

 

• Bachelor’s degree from an accredited institution required (preferably with a focus on business administration, hospitality, real estate, or in a related field).

• 5+ years of related management experience.

• Financial experience including P&L responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears.

• Proficiency in Microsoft Office software.

• Successful completion of