General Office Assistant 5-E7 - Customer Service Call Agent

Posting number: 4301-26-FOA-DDS-925-FILL-GOA

Department: Health and Human Services - Central Office

Job classification: General Office Assistant 5-E7

Posting type: Open

Categories: Administrative Assistant, Clerical & Data Entry

Summary

The Michigan Department of Health and Human Services mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient.  We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect, and fairness.  For more information, please visit MDHHS Diversity, Equity, and Inclusion Plan.

This position provides quality customer service to the citizens of Michigan by answering incoming calls and addressing issues from claimants, attorneys, medical sources, and other callers as necessary to assist in the process of adjudicating disability cases received in the Michigan DDS. Customer Service Center Agents assist in answering questions and providing information related to a case with the intent to provide a resolution, relaying pertinent case specific information to examiners and/or managers, and functions with basic office procedures and program guidelines. Documents conversations and outcomes in DCPS.

Individuals selected for positions with the Michigan Disability Determination Service (DDS) will be required to pass a complete federal background investigation as required by Homeland Security Presidential Directive 12 (HSPD-12).  A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials in order to have access to Social Security Disability data, records, and systems.  Finalists must pass a preliminary check prior to a job offer being made.  A full background investigation will follow.  Further details will be provided during the interview process.

Additional information on the HSPD-12 background investigation is at the following link:   Homeland Security Presidential Directive 12 
 
Position Description
Job Specification

To be considered for this position you must:

• Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions in submitting your electronic application.  Hard copy applications are not accepted.
• Attach a resume identifying specific experience and dates of employment.  Dates of employment should include month and year and hours per week.
• Attach a cover letter.

Failure to complete any of the above items may result in your application not being considered.  See instructions for attaching files here: Instructions

Examples of duties

Education
Educational level typically acquired through completion of high school.

Experience

General Office Assistant 5
No specific type or amount of experience is required.

General Office Assistant 6
One year of administrative support experience.

General Office Assistant E7
Two years of administrative support experience, including one year equivalent to the intermediate level.

Supplemental information

**This posting is to fill 5 positions**

Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration.  Only those applicants interviewed will be notified of the results.

The physical location of this position is one of the four DDS Area Offices (Traverse City, Lansing, Kalamazoo or Detroit) .  Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered. Selected candidates who have been approved to work hybrid must compl