General Manager, VP (Commercial)

The Commercial General Manager is responsible for effectively administering policies and procedures that promote well-managed, well-maintained building(s) and grounds at company-owned commercial office assets. The overriding management objective is to achieve maximum return on investment-grade commercial real estate assets.

ESSENTIAL FUNCTIONS:

• Oversee day-to-day operational management of buildings and grounds consistent with CIM policies and procedures, approved budgets, business plans and management direction.
• Understand pro forma requirements and lender obligations as they relate to leasing activities.
• Assist leasing team to achieve budgeted leasing goals.
• Manage tenant-focused relationship programs and processes that meet or exceed building occupant expectations.
• Consistent with expense parameters, anticipate tenant needs, assure positive and prompt response to service requests and administer affairs at strategic and operating levels for the mutual benefit of the tenants and property NOI.
• Assume on-site accountability for the engagement of third-party suppliers and contractors. Negotiate service agreements, select contractors and suppliers, provide quality-control oversight, implement cost-containment initiatives, measure compliance to contractual standards and provide liaison as needed between tenants and third-party service providers.
• Gather, analyze and report statistical and financial data required to provide accurate assessments of property performance and support decision-making. Use business software to accurately record and format financial information for use by regional property managers as well as for decision-making related to the performance of the job responsibilities of a Commercial Property Manager.
• Administer tenant leases in compliance with lease provisions. Determine escalation amounts.
• Prepare, monitor, recommend, and implement long term capital improvements and emergency repairs as needed.
• Conduct regular building visits and ensure building inspections are conducted on a regular basis.
• Perform financial management and recordkeeping activities such as:
• Collecting rents and other receivables, invoicing tenants as required. Pursuing collections as necessary
• Manage payables, consistent with approved budgets, contractor/supplier performance, corporate accounting directive and expense containment initiatives.
• Accurately report transactions using corporate accounting systems and methods in compliance with policies, procedures, and timelines. Maintain documentation locally for management or other review.
• Lead risk management efforts to minimize exposure and losses, such as:
• Obtain certificates of insurance and waivers form contractors, suppliers, and other third-parties and assure adherence to accident avoidance initiatives.
• Direct employee participation in company workplace illness and injury prevention programs and assure adherence to accident avoidance initiatives.
• Provide post-accident follow-up including reporting, investigation and liaison for insurance, legal and incident prevention purposes.
• Function as liaison between assigned property (ies) and CIM asset managers, leasing representatives, development personnel and other internal parties with business-driven projects, opportunities, questions, etc. Support activities may include but are not limited to:
• Assure space is in show-ready condition; provide input as leases are negotiated.
• Participate in due diligence activities.
• Gather and analyze financial and statistical data for decision making.

NON-ESSENTIAL FUNCTIONS:

• N/A

SUPERVISORY RESPONSIBILITIES:

• Supervise on-site staff and other property teams (if any) including but not limited to Property Managers, Assistant Property Managers, Accounting Staff, administrative support staff and engineers. Plan, organize and control employee-focused activities including but not limited to:
• Assure compliance with all applicable employment laws. Assure compliance with company policies and procedures and management directives
• Facilitate employee development and training opportunities that promote maximum productivity and safety and prepare staff for opportunities for increased contributions.
• Provide regular performance feedback, intervening as required when employee job performance fails to measure up to standards.

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

• Bachelors degree (BA or BS) or equivalent from accredited college or university with successful completion of business related coursework.
• A minimum of five years of successful, professional, property management experience in a commercial office environment with high rise experience