General Manager, ODC

Job ID: 262804
Location Name: Omni-Channel Distribution Center
Address: 9394 Sephora Way, Avon, IN 46123, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Distribution Center
Remote Eligible: No

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

As our General Manager of Omni-Channel Distribution Center, you are charged with leading and inspiring a team of up to 600 associates and overseeing all aspects of the operation with a primary focus on achieving defined service, cost, quality, and safety objectives. You will report into the VP, Distribution Center West, and will have approximately 5+ direct reports overseeing the facility’s Dotcom and Retail fulfillment operations, including Inbound/Receiving, Outbound/Shipping, Reverse Logistics, Inventory Control and Facility management. You will work collaboratively across the Supply Chain network with Human Resources, Engineering, Transportation, Customer Service, Asset Protection, IT and HQ Supply Chain and Logistics network leadership to define, monitor and achieve performance goals.

Essential Function of Job:

• Oversee and enhance operational efficiency by closely monitoring and driving Key Performance Indicators (KPIs). This includes optimizing Units Per Hour (UPH) to ensure productivity, managing Cost Per Unit (CPU) to maximize profitability, maintaining a high Retail Fill Rate to guarantee product availability, and adhering to Dotcom & Retail Service Level Agreement (SLA) standards for timely order processing and fulfillment.
• Support the company’s aggressive growth strategy by driving innovations designed to improve operational efficiency through the introduction of new or substantially modified work methods and processes.
• Plan and implement effective operational strategies with a strong level of business acumen.
• Prepare, review, and manage the distribution center budget to ensure financial objectives are being met.
• Provide daily supervision of assigned Distribution Center management team providing overall direction for both Dotcom & Retail channel order fulfillment.
• Maintain a partnership and open communication with site Human Resources team on all people related tasks & objectives, Temp Agency partnerships and learning and development initiatives and activities.
• Partner with senior leadership to lead various DC/logistics network projects and initiatives.
• Maintain a flexible work schedule and adhere to the requirement of working any designated shift and overtime as warranted by business and operational needs.
• Provide high quality internal and external customer service based on company standards.
• Demonstrate a strong propensity for coaching and developing current and future leaders within the organization.
• Ensure a strong building culture that continues to thrive and foster a sense of belonging for the team. 

Values, Competencies and Abilities:

• Regularly demonstrates our Sephora values:
  • Welcome all to the world of beauty
  • Lead with passion and heart
  • Imagine fearlessly, make it happen
  • Grow together, win together
  • Inspire, uplift and celebrate
• Comprehensive understanding of key supply chain processes including planning, sourcing, order fulfillment, inventory management, quality control, and logistics/reverse logistics.
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