General Manager

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Reporting to the Director of Operations, the General Manager is responsible for the overall leadership, performance, and strategic direction of a sterilization facility. The General Manager serves as the senior site leader and is accountable for safety, quality, customer satisfaction, employee engagement, regulatory compliance, operational excellence, and financial performance.

This role leads a cross-functional team across Operations, Customer Service, Logistics, Maintenance, Quality Assurance, Safety, and Training to ensure the facility consistently delivers exceptional service to customers while maintaining compliance with all applicable regulatory requirements.

Key Responsibilities

Site Leadership & Culture

• Provide visible, hands-on leadership that fosters a culture of safety, accountability, engagement, continuous improvement, and operational excellence.
• Build, develop, and retain a high-performing leadership team through coaching, performance management, succession planning, and employee development.
• Promote a positive employee experience that supports retention, productivity, and organizational effectiveness.
• Establish clear performance expectations and ensure alignment with company values and business objectives.

Operational Excellence

• Lead all facility operations to ensure safe, efficient, and compliant processing of customer products.
• Drive continuous improvement initiatives focused on safety, quality, productivity, capacity utilization, customer service, cost management, and operational efficiency.
• Monitor key performance indicators (KPIs) and implement action plans to achieve operational and financial objectives.
• Ensure effective coordination and communication across all site functions to optimize workflow and customer outcomes.
• Identify and implement process improvements, technology enhancements, and best practices that improve site performance.

Customer & Business Partnership

• Develop and maintain strong relationships with key customers, serving as the senior site representative when required.
• Partner with Commercial and Customer Service teams to support business growth, customer retention, and service excellence.
• Resolve escalated customer concerns while maintaining a strong focus on customer satisfaction and long-term partnerships.
• Support strategic initiatives that enhance the company's competitive position and operational capabilities.

Financial Management

• Maintain full accountability for facility financial performance, including operating expenses, labor management, productivity, capital expenditures, and budget adherence.
• Develop and manage annual operating and capital budgets in alignment with corporate objectives.
• Identify opportunities to improve profitability through operational efficiencies, cost control, and resource optimization.

Compliance, Quality & Safety

• Ensure compliance with all applicable regulatory, customer, and company requirements, including FDA, OSHA, NRC, and other governing agencies.
• Champion a culture where safety and quality are foundational to all business activities.
• Maintain a safe, clean, and environmentally responsible workplace.
• Lead site preparedness and response activities related to audits, inspections, and regulatory reviews.

Strategic Planning

• Partner with Operations leadership and corporate functional teams to execute business strategies and achieve organizational objectives.
• Utilize operational and financial data to identify trends, solve problems, and make informed business decisions.
• Lead site planning efforts related to staffing, capacity, capital investments, and long-term growth initiatives.
• Collaborate with executive leadership and functional partners to optimize resou