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General Manager
Rag & BoneUnited Statesfull_timeVerifiedPosted 16 Jul 2026
š° $130,000/yr($115,000/yr ā $130,000/yr)
About the role
About rag & bone
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
Ā
We still believe in the same principles we started with the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.
Job Summary:
The General Manager is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. He/she is responsible for managing the operational execution of the store, ensuring exceptional customer experiences and driving profitable top-line sales growth. Additionally, they coach and develop all associates and managers while creating an environment in which all team members are able to collaborate and consistently deliver best in class customer experiences. The General Manager oversees our Melrose flagship location. The General Manager is to exemplify service standards, management practices, and store execution; he/she should stand as an example for the rest of the region.
Responsibilities:
Brand Experience
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
Ā
We still believe in the same principles we started with the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.
Job Summary:
The General Manager is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. He/she is responsible for managing the operational execution of the store, ensuring exceptional customer experiences and driving profitable top-line sales growth. Additionally, they coach and develop all associates and managers while creating an environment in which all team members are able to collaborate and consistently deliver best in class customer experiences. The General Manager oversees our Melrose flagship location. The General Manager is to exemplify service standards, management practices, and store execution; he/she should stand as an example for the rest of the region.
Responsibilities:
Brand Experience
- Builds customer loyalty through in store experience
- Demonstrate product knowledge and ensure delivery of this knowledge to staff
- Ensure an elevated level of sales and services is practiced by all associates. Lead by example.
- Represents the brand and ensures team members are embodying the brand spirit in all interactions with customers and peers.
- Maintains a store(s) which stands as a demonstration of ideal execution and service standards within their region.
- Maintain a one company/one experience perspective in all customer service interactions Driving the Business
- Formally and informally conduct market research and competitor analysis.
- Ensures store is operating in a fiscally responsible manner and with integrity.
- Ability to analyze all sales reports and data to determine the needs of the business and partner in setting strategies.
- Identifies, creates and manages the execution of all store business plans which drive performance results and maximize business opportunities.
- Build and maintain good communication with members of corporate team
- Stands as an example of excellence in management and execution.
- Knows and follows company policies and procedures including store safety standards, back of house standards, stock, sales and HR policies. Ensures team is educated on all and managers are able to confidently speak to all.
- Leads team through change and challenges
- Solution oriented. Address problems proactively and with potential solutions.
- Responsible for success and results of all areas of the business. Knows when to delegate and when to take ownership and responsibility.
- Maintain a leadership presence on the sales floor
- Identifies and communicates opportunities for improvements in all areas of the business
- Be intimately familiar and able to perform and train staff on all store operations tasks from register to stock room.
- Ensure all company policies, procedures, initiatives, directives, are communicated and executed.
- Ensures cash handling and register procedures are maintained and
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