General Manager

JOB RESPONSIBILITIES

Job responsibilities include but are not limited to:

 

Safety & Compliance

• Champions a safe, accident-free, and healthy work environment across the facility.
• Ensures all business and personnel practices comply with the law and with company policies and procedures.
• Performs all duties in conformance with applicable safety and security standards.

 

Customer Partnership & Service

• Directs and coordinates daily 3PL warehouse activities so that the quality and accuracy of shipping and receiving meet and exceed customer expectations.
• Responds quickly and positively to customer concerns, resolving potential problems before they affect the customer.
• Communicates daily with the customer to understand service needs and implements the processes and procedures required to meet them.

 

Financial & Strategic Leadership

• Develops and executes business plans, budgets, and goals with corporate and customer representatives.
• Reviews progress against the business plan, budget, and goals with corporate, customers, and staff on a regular basis.
• Interprets financial and operational data to inform decisions and identify opportunities to grow revenue and reduce cost.
• Monitors costs and quality controls to maintain and enhance profitability.
• Recommends capital expenditures for equipment that increase the efficiency and service level of the facility.
• Partners with company and customer officials on the development and implementation of policies, procedures, goals, and objectives.

 

Operational Excellence

• Manages the day-to-day activities of the facility, ensuring work is accomplished by managers and supervisors in line with corporate policies and objectives.
• Establishes ongoing continuous-improvement programs, applying Lean and Six Sigma principles where applicable.
• Develops and implements processes and procedures with the Operations team and monitors their effectiveness.
• Develops and monitors productivity standards.
• Oversees inventory control, quality control, and damage reduction.
• Ensures appropriate policies, procedures, and SOPs are adhered to by all Team Members and managers.
• Maintains a clean, orderly, and productive operation and conducts regular staff meetings.

 

People Leadership & Development

• Provides leadership through coaching, mentoring, training, personnel selection, and professional development, equipping managers and staff to achieve customer goals and objectives.
• Ensures development and implementation of professional development plans for Team Members, supervisors, and managers.
• Manages, mentors, and motivates supervisory personnel in addressing Team Member concerns, complaints, and developmental needs.
• Conducts performance evaluations and administers corrective and progressive discipline as required.
• Negotiates resolutions to workplace conflicts and fosters an inclusive environment where people of all backgrounds can succeed.
• Champions Holman’s core business values.
• Performs all other duties as assigned or needed by Holman.

 

SKILLS & ABILITIES

Education: Bachelor’s Degree; Knowledge of Six Sigma, Lean Manufacturing, Green Belt a plus

Experience: Five (5) years previous work experience in high-paced warehouse environment.

Computer Skills: Advanced computer skills. Strong working knowledge of MS Office to include Outlook, Excel, Access and Word. Ability to master internal computer systems.

Certificates & Licenses: Forklift Certification preferred.

 

 

 

POSITION QUALIFICATIONS

Success in this role is defined by the following leadership competencies:

 

• Strategic & Financial Acumen – Translates business objectives into actionable plans and interprets financial and operational data (P&L, budgets, productivity metrics) to drive profitability and growth.
• Operational Excellence – Applies continuous-improvement and Lean/Six Sigma principles to raise quality, accuracy, and productivity.
• Customer Partnership – Builds trusted, long-term customer relationships; anticipates needs and resolves issues before they escalate.
• People Leadership & Development – Attracts, coaches, and develops high-performing, inclusive teams and bui