General Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The General Manager (GM) is responsible for managing properties in accordance with JLL standards and procedures and the Management Agreement. They are tasked with achieving financial results, operating objectives, and client and tenant satisfaction. The GM works directly with clients to understand their investment objectives and develop property-specific strategic plans. They oversee the implementation of approved initiatives and programs by managing the property team and are responsible for maintaining strong communication with building owners and tenants.

What your day-to-day will look like:

• Lead strategic planning initiatives and execute comprehensive business development strategies to drive revenue growth and market expansion

• Develop and implement annual operating budgets and capital plans and ensure timely and accurate monthly reporting. Analyze financial performance, prepare detailed reports, and present strategic recommendations to senior leadership and stakeholders

• Ensure compliance with company policies, industry regulations, and safety standards across all managed operations.

• Implement tenant satisfaction program, meet regularly with tenants to ensure successful program

• Oversee competitive bidding process for all third-party contracted services and ensure compliance with JLL standards

• Maintain safety, cleanliness, and integrity of all areas of buildings, systems, and equipment for all property users

• Prepare team to respond in emergency and crisis situations

• Foster a culture of continuous learning and professional development, supporting team members' career advancement and skill enhancement

• All other tasks which may be required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations

On-site presence required

Required qualifications:

• Bachelor’s degree in business administration, Real Estate, Property Management, or related field

• Minimum 7 years of progressive leadership experience in commercial real estate, property management, or related industry, Industrial and/or Retail Asset class experience

• Proven track record of managing operating budgets and achieving financial targets.

• Demonstrated expertise in client relationship management and business development within the commercial real estate sector.

• Excellent financial acumen with experience in budgeting, forecasting, and financial analysis

• Proficiency in real estate management software, CRM systems, and Microsoft Office Suite, specifically Yardi Commercial Voyager with regard to navigating reports, budgets, expense recoveries, and tenant expense pools

  • Familiarity with Microsoft Share Point Database, Power Point Presentations, Outlook, Excel, and One Note

• Proficiency in tenant and property expense reconciliations (CAM Reconciliations), ability to perform forensic accounting analysis', create, review, and administer expense pools in accordance with the lease agreements in place, ability to identify controllable vs non-controllable expenses and expense caps.

• Ability to utilize time management, task management, and operational prioritization skillsets.

• Valid real estate license or ability to obtain within specified period, required within six (6) months if not currently licensed.

Preferred qualifications:

• Professional certifications such as LEED GA, or equivalent industry credentials

• MRI software and IMPAK work order system preferred

• Strong network of industry relationships and demonstrated thought leadership in real estate.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Austin, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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