General Manager

Description

We are a rapidly growing fast casual restaurant group with a footprint across multiple locations. Our brand is known for its innovative approach to dining, commitment to quality, and a culture that champions growth, learning, and operational excellence. As we continue to expand, we are looking for a General Manager who shares our passion for the restaurant industry and is eager to grow with us.

The General Manager will oversee staff, ensure that business operations run smoothly and handle escalated customer queries.   

Role  and Responsibilities

· Manages the recruitment, hiring and training of restaurant staff.

· Organizes and oversees the staff schedules, including managing callouts to ensure proper coverage.

· Estimate and manage food, beverage, and labor costs.

· Ensures customer satisfaction with all aspects of the restaurant and dining experience.

· Handles customer complaints, resolving issues in a diplomatic and courteous manner.

· Proactively manage employees by owning development, training, and ensuring a great place to work.

· Conducts performance evaluations that are timely and constructive. 

· Handles discipline and termination of employees in accordance with restaurant policy.

· Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.

· Manages inventory and purchases food and supplies.

· Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.

· Review and ensure the POS timekeeping system is accurate to ensure timely processing of payroll.

· Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.

· Proactively works with Executive Team to develop programs to drive revenue growth in the restaurants. 

· Maintains sales records and tracks cash receipts.

· Prepares and submits reports and other documentation requested by the CEO.

· Performs other duties as assigned. 

Required Knowledge, Skills, and Abilities

· Strong supervisory and leadership skills.

· Excellent interpersonal skills with a focus on customer service.

· Excellent time management skills.

· Excellent organizational skills and attention to detail.

· Familiarity with food handling, safety, and other restaurant guidelines.

· Proficient with Microsoft Office Suite or related software.

Education and Experience

· High school diploma or equivalent required.

· Previous restaurant experience required; management experience required.

· Successful completion of corporate training program required.

Work Environment

· Ability to traverse all parts of the restaurant quickly.

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift 50 pounds at times. 

· Time divided between desk work, working in restaurant, and meetings.

· Must be comfortable working long hours, including nights and weekends.

Benefits

• Health
• Dental
• Vision
• Life
• Vacation
• Sick Pay
• Paid meal while on shift
• 401(k)
• 401(k) match