General Manager

General information

Name General Manager Ref # 49602 Date Wednesday, May 14, 2025 Full / Part Time Full Time

Description & Requirements

Have you ever wanted a career with purpose? 

Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different person-first commitment to care. That’s why we are seeking a General Manager for our Bupa Willowbank Care Home and Village in Napier. You will enrich the lives of our society’s most vulnerable and be part of an inclusive culture where you can make a difference while growing your career.  

About the role

This is an exciting opportunity to oversee our Willowbank Care Home and Village site where you will have the opportunity shape and develop the team. Willowbank offers a modern facility including landscaped gardens and an internal courtyard.  Recently an additional 49 villas and a community centre opened, complimenting the existing modern facilities.

This role will appeal to someone who loves walking the floor, engaging with, and providing support to your team, residents, and their families, while delivering on a broad range of performance objectives.  You will manage and provide integrated care across the Village and Care Home site; recruiting, retaining and leading your team, whilst ensuring exceptional care is consistently provided to our residents and their families. You’ll be accountable for achieving sales and occupancy targets and demonstrate sound financial management.
 

Where You’ll Make an Impact

Reporting to the regional Operations Manager, you’ll manage and provide integrated care across this site. Your key responsibilities will include:

• Single site management across both the care home and retirement village.
• Accountable for achieving sales, occupancy, and financial targets while managing your budget.
• Recruit, retain, and lead your team, while facilitating the development of their careers.
• Support your team to provide exceptional, seamless person-centred care to the residents and their families.
• Demonstrate leadership in Quality & Risk Management and Health and Safety requirements. 

As the General Manager, you will be tasked with leading the care home and village as an integrated site, maintaining the strong community reputation.

This is a full-time permanent position, 40 hours per week, Monday to Friday with a shared on call Manager roster (1 in 8).

What about you 

We are looking for someone with an engaging and collaborative style with a strong understanding of commercial drivers and excellent interpersonal skills to enable you to work alongside the wider business, residents, and their families. 

This is not a desk job: you will be someone who loves walking the floor and providing support to your team, residents and their families.

Through your experience you will be able to demonstrate:

• Sound experience as a business manager, prefer