General Manager

As a General Manager (GM) you get the opportunity to work across and represent all Hertz Global Brands including providing overall leadership in the areas of safety, operating performance, customer satisfaction, positive employee culture, customer service, budgets, and vendor relations.

As the General Manager you will have responsibility for a local site and multiple locations/brands including Dollar and Thrifty.  The GM is responsible for having in-depth knowledge of all operations, management, logistics, technology, financial disciplines, and the site’s performance against metrics/standards including the management of customer service evaluation. The leader must have a proven track record of growing the business and for decisive actions backed by strategic and analytical thinking, goal-directed leadership, and service-oriented performance. As the GM you will deliver results through active leadership, direction, alignment and motivation of all employees while focusing on the development and implementation of location strategies to maximize profitability and revenue management.

One of your primary missions is the development of talent at all designated sites including the coaching and mentoring of management team as they develop their employees.  Additionally, the GM will drive for the continuous improvement of local site operations and work with senior leadership across Hertz to make sure that sufficient resources are available for the smooth operation of designated locations.  

Salary: To be discussed 

 

To be a Great GM you need:

• A passion to inspire staff members to reach for high goals, encourage open discussion of ideas for improving the site's performance and challenge staff members to develop to their highest potential.
• Commitment to training, developing and coaching a team of managers and employees to reach greater success 
• Work with and lead others as a team capable of executing effective sales strategies that reach goals while maintaining a high level of customer experience
• An ability to lead all aspects of the rental car business from Customer Experience, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment, and Financial Analysis
• A deep desire to drive toward continuous improvement of operations and to be innovative by being able to spot trends and develop creative solutions
• An desire to be ultimate Hertz Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty

 

Skills needed to be a GM:

• Strong leadership, management, communications, interpersonal relationship, customer service, problem solving, fleet management, and sales skills
• Strong strategic planning and analytical skills including the ability to forecast demand, utilization, staffing, and financial performance
• A Bachelor’s Degree required and  7 – 10 years management experience in the rental car market

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.   US EEO STATEMENT  At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.  Individuals are encouraged to apply for positions because of the characteristics that make them unique.  EOE, including disability/veteran