General Manager-GM

Forefront is dedicated to enhancing lives through exceptional culinary and support services. As a leader on our team, you play a vital role in driving operational success within a healthcare environment. Through our core values Tenacity, Integrity, Creativity, Service Excellence, Safety, and Caring, you will lead teams, ensure high-quality service delivery, and help create a clean, safe, and healing environment for all.

If you are passionate about leading people, developing teams, and making a meaningful impact, we invite you to join us.

Why You’ll Love Leading With Us:

• Supportive Culture: Collaborate with a leadership team that values input, accountability, and continuous improvement
• Growth-Focused: Access to leadership development, Lean Six Sigma opportunities, and career advancement pathways
• Comprehensive Benefits: Medical, dental, vision, life insurance, 401(k), pet insurance, and unlimited PTO 

Salary: $100,000 - $120,000

The General Manager is the senior on-site leader responsible for the overall performance, culture, and operational success of a Forefront-managed community or account. This role has full accountability for financial performance, client satisfaction, team engagement, compliance, and service excellence across culinary and support services.

The GM serves as the primary client partner, strategic leader, and operational driver, ensuring Forefront delivers an exceptional resident, patient, or customer experience while meeting all contractual, financial, and quality objectives.

This is a hands-on leadership role that balances strategic oversight with daily operation execution.

 

Essential Functions and Duties

 

Operations Leadership

• Direct daily culinary and dining operations to ensure consistent quality, service, and presentation

• Oversee production, service flow, and staffing across all meal periods

• Implement company standards, recipes, and hospitality programs

• Maintain a safe, clean, and organized kitchen and dining environment

Financial Management

• Manage P&L performance including food cost, labor, and operating expenses

• Develop budgets, forecasts, and corrective action plans

• Oversee purchasing, inventory controls, and vendor relationships

• Analyze financial reports and drive continuous improvement

Team Leadership

• Recruit, hire, train, and develop culinary and service teams

• Conduct coaching, performance management, and succession planning

• Build a culture of accountability, engagement, and hospitality

• Ensure effective scheduling and labor productivity

Culinary & Menu Management

• Lead menu development aligned with client expectations and wellness initiatives

• Ensure recipe adherence, portion control, and food quality

• Collaborate with Registered Dietitians on therapeutic and specialized diets

• Drive innovation, seasonal programming, and resident engagement

Client & Resident Relations

• Serve as primary liaison with client leadership and residents

• Participate in food committees and resident feedback forums

• Lead service recovery and satisfaction initiatives

• Support marketing events and community functions

Compliance & Safety

• Ensure compliance with HACCP, OSHA, ServSafe, and state regulations

• Oversee sanitation, allergy management, and infection control