POSITION TITLE: General Manager – Chick-fil-A 

EMPLOYMENT CLASSIFICATION: Exempt
POSITION REPORTS TO: Flagship Manager
DEPARTMENT: Dining Division

Position Summary

At Paradies Lagardère, we are committed to delivering first-class experiences that exceed the expectations of every guest, partner, and team member we serve. Within our Dining Division, we operate with a hospitality-first mindset, creating environments where operational excellence, remarkable service, and people development are the standard—not the exception.

The General Manager of Chick-fil-A serves as the operational and cultural leader of the restaurant, responsible for protecting and elevating the integrity of both the Paradies Lagardère and Chick-fil-A brands. This role is entrusted with creating a people-first culture centered on genuine hospitality, servant leadership, accountability, and excellence in execution.

The General Manager is expected to lead a high-performing operation that consistently delivers exceptional guest experiences, outstanding food quality, operational precision, and meaningful team member development in one of the most dynamic environments in the industry—airports.

This leader must embody the Chick-fil-A commitment to care by creating moments that leave a lasting impression on every guest while building a culture where team members feel valued, challenged, developed, and inspired to serve at the highest level.

Success in this role requires a leader who can balance hospitality with operational discipline, drive results without compromising people, and create a culture of ownership, urgency, and continuous improvement.

Core Responsibilities

Leadership & Culture

• Serve as the face of the operation by modeling Chick-fil-A’s culture of hospitality, professionalism, and servant leadership.
• Build and sustain a high-performance culture rooted in Paradies Lagardère’s TRIFIC values: Trust, Respect, Integrity, First-Class, Innovation, and Commitment.
• Recruit, hire, develop, and retain top talent who demonstrate a passion for hospitality and operational excellence.
• Create a culture of accountability through consistent coaching, recognition, performance management, and leadership development.
• Develop strong bench strength and succession plans to ensure leadership continuity within the operation.
• Foster an environment where team members feel engaged, respected, supported, and empowered to grow.

Guest Experience & Brand Excellence

• Deliver a consistently remarkable guest experience through exceptional hospitality, speed of service, food quality, and operational execution.
• Lead by example in demonstrating Chick-fil-A’s “Second Mile Service” philosophy by anticipating guest needs and creating memorable interactions.
• Protect and uphold all Chick-fil-A brand standards, ensuring the operation consistently reflects the brand’s reputation for excellence.
• Maintain an immaculate restaurant environment that reflects the highest standards of cleanliness, organization, food safety, and visual presentation.
• Respond to guest concerns with urgency, empathy, professionalism, and resolution-focused leadership.

Operational Excellence

• Drive flawless execution in all areas of restaurant operations, including food production, labor deployment, throughput, inventory management, food safety, and cash handling.
• Ensure strict adherence to HACCP standards, food safety protocols, operational procedures, and all local, state, federal, airport, and company compliance requirements.
• Analyze operational trends, guest feedback, labor performance, and financial metrics to identify opportunities and implement corrective action plans.
• Lead effective shift execution by ensuring proper staffing levels, operational readiness, and service flow during fluctuating airport traffic volumes.
• Maintain full operational readiness at all times in a fast-paced, high-volume, 7/365 airport environment.

Financial & Business Performance

• Drive sustainable sales growth and profitability through strong operational leadership and disciplined financial management.
• Monitor and manage key business metrics including labor cost, food cost, productivity, throughput, waste, guest s