GCS Executive Customer Care Supervisor

<div class="content-intro"><p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p></div><div> <p><span class="TextRun SCXW209976246 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW209976246 BCX0">The Executive Customer Care Supervisor plays a pivotal leadership role in guiding and empowering our global customer care team. This position&nbsp;</span><span class="NormalTextRun SCXW209976246 BCX0">is responsible for</span><span class="NormalTextRun SCXW209976246 BCX0">&nbsp;delivering operational excellence, elevating&nbsp;</span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW209976246 BCX0">the customer</span><span class="NormalTextRun SCXW209976246 BCX0">&nbsp;experience, and driving team performance across multiple markets. The ideal candidate brings a strong&nbsp;</span><span class="NormalTextRun SCXW209976246 BCX0">track record</span><span class="NormalTextRun SCXW209976246 BCX0">&nbsp;in supervisory leadership, performance management, and process optimization, combined with a passion for delivering exceptional service.</span></span><span class="EOP SCXW209976246 BCX0" data-ccp-props="{}">&nbsp;</span></p> </div> <div><strong>This Full-Time position will require weekend, holiday, daytime, and/or evening hours.</strong></div> <div><strong><br>The hours for this role will be Friday - Tuesday, 9:30am - 6pm.&nbsp;</strong></div> <div>&nbsp;</div> <div><strong>This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.&nbsp;</strong></div> <p><strong>What You'll Do:</strong></p> <ul> <li><span data-contrast="auto">Lead, mentor, and coach a high-performing team of customer care representatives to consistently exceed service and performance targets.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Monitor and analyze team metrics, including customer satisfaction (CSAT), service-