Garnishment Specialist (Hybrid)

Overview

***After the initial training period, this is a hybrid role, working onsite in our Wilmington, DE office.***

 

Processes garnishment orders, liens, tax levies, and other court orders (collectively “legal orders”) served on the organization’s core retail, prepaid, and debit businesses. In addition, the role will track and conduct customer database searches, log, research, analyze, and coordinate responses to incoming legal orders and respond to calls from agencies/courts regarding legal order status.

Responsibilities

Essential Functions

Processes garnishment orders, liens, levies, and other legal order attachments received from courts, child support agencies, and governments agencies.

Ensures timely progression of legal orders by tracking each stage from intake through closure in accordance with department processes and procedures.

Responds to inquiries from attorneys, courts, and government agencies regarding the status of legal orders and related issues.

Follows up as needed on requests to other internal teams to ensure timely processing.

Prepares responses to all legal orders received and ensures the accuracy and validity of responses are filed timely with the appropriate agency/court.

Conducts research as needed, including utilizing a variety of customer databases and information stores to search, research, analyze, and compile the requested information.

Reviews legal orders to ensure the content is valid and complies with applicable rules and regulations. Escalates questions and concerns to the LSOP Manager.

Assists management in generating reports and metrics on volume, timeliness, status of open legal orders, and other related measures as needed.

Develops close working relationships with others, both within and outside the department to address and resolves issues and concerns in a timely manner.

Performs other duties as assigned.

 

Qualifications

Education/Experience Requirements

• Associate degree in legal studies or a related field, or an equivalent combination of training and experience in the financial or banking industry.
• 3 years of related experience in legal/regulatory, insurance or financial services environment.

Preferred Qualifications

• Strong working knowledge of retail banking, prepaid or credit card operations, customer service or new business preferred.
• Good working knowledge with federal and state AML regulations including Bank Secrecy Act (BSA), OFAC, and the USA PATRIOT Act.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent researching and time management skills with strong focus on attention to detail.
• A team player, able to work effectively in a team fostered, multi-tasking environment.
• Expert level proficiency in Microsoft Office suite, e.g., Excel, PowerPoint, Word, Outlook.
• No travel required.

Background & EEO Statement

This job will be open and accepting applications for a minimum of five days from the date it was posted.

 

Working at The Bancorp Bank, N.A. and Benefits Information: click here

Diversity & Background Screening

Company Culture at The Bancorp Bank: click here

 

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

 

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

 

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