Fusion Center Operations Core Lead

JP Morgan Chase & Co.’s Operations & Intelligence Fusion Center is a joint initiative between Global Security (GS) and Cybersecurity Technology & Controls (CTC) to integrate intelligence and global operations on threats that cross physical and cyber security lines. The Fusion Center enables continuous collaboration via co-location of GS’s Global Security Operations Center (GSOC) and CTC’s Cyber Security Operations Center (CSOC), providing a critical shared leadership hub for the Chief Security Officer, Chief Information Security Officer and members of their senior leadership teams.  

As a Fusion Center Operations Core Lead within the Global Security team, you will be tasked with the establishment and implementation of the Fusion Center's functions and engagement program. Reporting directly to the Fusion Center Operations Manager under Global Intelligence, your role will be based in New York City. This position necessitates daily in-office attendance, not remote work, to facilitate close collaboration with internal partners and oversee the day-to-day operations of the Fusion Center.

Job Responsibilities:

• Maintain video wall operations at the Fusion Center
• Work with vendor to support the technology within the Fusion Center
• Support Fusion Center events, drills and exercises by maintaining artifacts, dashboards, and layouts
• Facilitate and manage agenda and communications for leadership meetings within the Fusion Center
• Establish and maintain a client engagement program for the Fusion Center, including the creation of demos and presentations for client engagements 
• Work with relationship mangers to enhance the outcome for client visit 
• Build Fusion Center internal communications strategy
• Develop and regularly report on impact metrics for the Fusion Center   
• Manage review process for programmatic and operational governance 
• Formalize and track GS and CTC joint operational cadences and workflows
• Perform regular intelligence/case management technology gap assessments 

Required qualifications, capabilities, and skills:

• 7+ years relevant professional experience working in a fusion or security operations center setting, inclusive of 3+ years of management experience
• Strong technical experience, including leading process change in a priority-driven environment
• Strong written and verbal communication skills to develop and maintain high-level relationships and serve in a leadership role in the Fusion Center
• Demonstrated exposure to intelligence cycles related to physical and/or cyber security threats.
• Experience in leading large projects, with focus on program governance and documentation of procedures, as well as experience developing presentations and client engagement material
• Demonstrated capacity to balance the needs of multiple stakeholders 
• Ability to manage programs in a demanding customer environment that may require off-hours responses.
• Demonstrated negotiation and influence skills with all levels of an organization and in multiple geographies simultaneously.
• Experience with the vendor management lifecycle 
• Familiarity with ArcGIS or other mapping tools
• Experience presenting to C-Level audiences, be familiar with the firm’s security posture, and have a degree of familiarity with both the physical and cyber intelligence requirements of a large multinational corporation

Preferred qualifications, capabilities, and skills:

• Undergraduate degree in Political Science, Data Science, Business Administration, Marketing 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensati