Fund Servicing Associate I

Join JPMorgan Chase as a Fund Services Associate I and become an integral part of our dynamic team. This role offers a unique opportunity to enhance your career by working closely with operations, financial controllers, and external partners. You'll be at the forefront of ensuring smooth fund servicing operations while contributing to process improvements. Embrace the chance to grow your skills in a supportive environment that values innovation and collaboration.

As a Investment Book of Record (IBOR) Associate in the Investment Middle Office Services (IMOS) team, you will be responsible for providing a premier service delivery and ensure the accurate and timely delivery of the IBOR to our end clients.   Additionally, you will liaise with our clients, and / or any associated financial organizations as required, to ensure any issues are resolved to the client’s satisfaction.

The IBOR team, specifically, provides a single, accurate investment portfolio upon which to base investment activities around and is the basis for multiple, dynamic views of positions for front-office functions.  IBOR is not simply a data repository supporting the investment function though, it is a processing engine capable of reflecting essentially every type of business event affecting the investment portfolio and is capable of processing these changes as they occur, no matter what their source.

 

 

Job responsibilities 

• Act as a point of contact within the Global/Regional IBOR team for a client, or clients, and internal partners to build strong relationships in order to support key interactions and continued premier service delivery

• Participate and lead, where required, in client service reviews and other client meetings

• Ownership and/or oversight of the various components of the daily operational activities essential to the construction and delivery of client reporting (IBOR)

• Be a communication source for escalation of issues, service updates, and progress updates for the Client or across internal partners.

• Seek opportunities and take ownership of initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client

• Maintain robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles

• Ownership and/or active participation of key projects or tasks to ensure the continued IMOS global strategy is maintained as required.

• Build solid  and interactive internal relationships with our global operations partners, client service and other products, including Front Office, Performance & Risk, and Compliance teams

• Work with management to achieve 100% timeliness and accuracy and seamless integration in a ‘follow the sun’ model

• Ability to work cross functionally with technology, service, product and other operations teams to manage the entire IBOR service delivery

 

Required qualifications, capabilities, and skills 

 

• Excellent client facing skills & communication style, comfortable dealing with key clients

• Effective excel skills with experience in VBA or similar.

• Understanding of investment Operations, Trade Services, IBOR, reconciliations or similar operations teams.

• Attested track record of successfully working to deadlines, with accountability and responsibility for independent workload

• Excellent problem solving skills to identify, understand and address operational and technical issues

• Effective communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives

• Ability to be flexible, follow and meet tight deadlines, organize and prioritize work and meet the clients expectations

 

Preferred qualifications, capabilities, and skills 

• Self-starter with ability to learn quickly

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

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