Functional Systems Analyst (MACSS)

Job Posting End Date

07-27-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

Investigate, analyze and resolve application issues with moderate direction from senior staff. Participate and perform field investigations of application issues and interface with field users and management. Participate in application training and in the development of training materials. Perform data analysis and develop reports. Perform application administrative functions. Assist support staff in investigating root cause, resolving application issues and engaging IT as necessary. Participate in efforts with business unit employees to define and build business processes and the functional requirements for associated applications. Provide assistance and guidance to employees across the corporation in the proper use of applications. Participate in the development of application testing and user training plans and materials.

Job Description

 American Electric Power (Nasdaq: AEP) was named on Forbes magazine’s America’s Best Large Employers 2025 list

Functional System Analyst Associate (MACSS) (Salary Grade 5)

Functional System Analyst (MACSS) (Salary Grade 6)

Marketing Accounting Customer Services System

Two openings are expected to be filled through this posting.

Want to be part of a remarkable team that’s passionate about process improvement and system support? Are you able to learn new things quickly and want to learn new things every day? Do you like to use your strong analytical skills to troubleshoot issues? We have the team for you!

The Customer Processes & Systems team is a centralized group that manages the business support required for the development, enhancement, maintenance and operation of MACSS, AEP’s Customer Information System.

We are looking for a motivated individual with a high degree of initiative, individual judgment, independence, flexibility, and decision-making skills. This position also requires strong communication, presentation, and collaboration skills.

The ideal candidate would be technically savvy to bridge the gap between distributed business unit employees and central IT staff for implementation of system changes.

What You'll Do:

The primary focus of this Functional System Analyst position is to provide cross-functional support for the Billing functions of MACSS, including the MACSS Pre-Billing Verification process (VERX) and Support, while also building strong business relationships with operating company representatives. Knowledge of AEP Rates and Tariffs is desired and familiarity with other CIS functional areas is a plus!

This Functional System Analyst will be assigned the duties of providing business justification, business requirements definition, system user acceptance testing, implementation, and ongoing support of the MACSS application system functionality used at AEP.

The candidate will use knowledge of Customer Services business processes and system capabilities to ensure Business Unit satisfaction with system functionality, related business processes, system support, and product enhancements.

• Define, manage, and deliver functional system enhancements with a distributed, cross-functional team of Business Unit and IT partners.

• Work to resolve outstanding system issues by applying knowledge of system functionality and business processes. Interact effectively with Business Unit and IT to provide input to change requests and to ensure the completeness of enhancement requirements and process considerations.

• Conveys complex information in simple terms, utilizing relevant and meaningful language. Clearly and concisely expresses technical or non-technical ideas in group presentations.

• Participate in process improvement activities where process review and changes to existing CIS system functions are needed.

• Manages time efficiently to accommodate multiple complex assignments. Plans ahead and organizes work to maximize efficiency of self and team.

• Actively listen to understand others’ viewpoints and needs. Communicate information in an open, straightforward style. Use oral and written communication in a clear, organized and timely manner. Obtain and share information related to current issues that may influence departmental and/or corporate operations.

• Establish clear, practical goals and milestones that contribute to own performance and to corporate goals. Organize own work well. Demonstrate an understanding of the link between own job responsibilities and overa