Functional Solution Architect – Salesforce (Engineer Lead)

Anticipated End Date:

2026-01-27

Position Title:

Functional Solution Architect – Salesforce (Engineer Lead)

Job Description:

Functional Solution Architect – Salesforce (Engineer Lead)

Location: This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.   Ideal candidates will be able to report to our Pulse Point location in Woodland Hills, CA. Alternate locations may be considered if candidates reside within a commuting distance from an office. 

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. 

The Functional Solution Architect – Salesforce (Engineer Lead) is responsible for designing scalable, user-centric Salesforce solutions that align with business goals and enterprise architecture standards. This role serves as a bridge between business stakeholders and technical teams, ensuring that Salesforce implementations deliver measurable value and operational efficiency.

How you will make an impact: 

• Collaborates with business and IT stakeholders to gather and analyze functional requirements for Salesforce solutions. 

• Leads functional design sessions and translates business needs into Salesforce capabilities, including Health Cloud, Sales Cloud, Service Cloud, Experience Cloud, and custom applications. 

• Defines solution architecture and ensures alignment with Salesforce out-of-the-box capability, best practices and industry standards. 

• Partners with technical architects and developers to ensure accurate implementation of functional designs. 

• Owns the functional roadmap for Salesforce, including enhancements, integrations, and user experience improvements. 

• Facilitates workshops and Joint Application Design (JAD) sessions to drive consensus on solution features and workflows. 

• Supports change management and training efforts by creating functional documentation and user guides. 

• Conducts impact assessments for new features, releases, and integrations. 

• Ensures compliance with data governance, security, and regulatory requirements within the Salesforce ecosystem. 

• Leads vendor evaluations and contributes to platform strategy and selection. 

• Provides mentorship to business analysts and junior team members.  

• Implements improvements in stability, performance, and scalability across major business-critical systems.

• Implements process to reduce barriers and roadblocks in projects, services, and processes in order to operate more efficiently.

• Develops and owns list of final enhancements.

• Develops and defines application scope and objectives and supervises the preparation of technical and/or functional specifications from with programs will be written.

• Performs technical design reviews and code reviews.

• Ensures unit test is completed and meets the test plan requirements, system testing is completed and system is implemented according to plan.

• Delivers technology solutions and data information planning effort.

• Coordinates and manages on-call support and owns the system monitoring process.

• Owns the technical development environment and works on the Enterprise team.

Minimum Requirements: 

Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 7 years related experience; multi-platform, multi-dimensional experience, and expert level experience with business and technical applications; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences: 

• Deep functional knowledge of Salesforce platforms (Health Cloud, Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud) highly preferred. 

• Experience with Salesforce configuration, declarative tools (Flows, Process Builder), and data modeling highly preferred. 

• Functional knowledge across the Healthcare Payer Industry, especially Sales and Customer Relationship Management highly preferred. 

• Strong understanding of business process design, human-centered design, and optimization highly preferred. 

• Proven ability to lead cross-functional teams and