Functional Process Owner

Application Deadline: 29 March 2024

Department: Program Optimus

Employment Type: Fixed Term - Full Time

Location: Andover

Description

Great People Work Here 

Transforming WHAT we do and HOW we do it. We are embarking on a huge program of global business transformation enabled by the implementation of a new global technology solution.  The delivery and embedding of this technology solution across our highly successful and highly de-centralized business will change the way we work forever, enabling greater data insight, simplification of processes and ways of working and creating greater collaboration across the business.   

Vision
Blending the best of local agility, connected technology and global simplification to deliver new possibilities and insights that will fuel our future growth.

Purpose
The FPO will work in partnership with the relevant functional GPO and will play a critical role in the successful implementation of our new global ERP system and its ongoing contribution to business performance and transformation. The FPO will work closely with the GPO to ‘divide and conquer’ the work required to oversee the design, implementation, and execution of Financial Planning & Analysis. They will also be required to understand the integration between their own process areas and other connected dependencies and functional areas. The FPO will require excellent communication skills to ensure they remain completely ‘joined up’ with the GPO regarding the approach to and deliverables of the global processes in their
functional area ensuring consistency and that all aspects of the E2E processes are covered. This role is primarily focused on the delivery of the Wave 2 rollout for Financial Planning &
Analysis. The Wave 2 solution covers the 4 UK based business units, UK&I, Twinings Supply Chain, International Markets and HQ. It will offer exposure across our global business and will provide opportunity for growth and development.

Key Responsibilities

• Working with the GPO and LPOs to design the Global Wave 2 in-scope reports, ensuring final product is line with requirements and global vision.
• Ensuring documentation fully reflects requirements and design decisions for the end to- end solution.
• Ensuring the testing scenarios are fit for purpose, monitoring of defects identified and supporting defect resolution.
• Challenge the business on the status quo and existing ways of working within their E2E processes to ensure we are truly leveraging the potential of the system to deliver better more simplified processes.
• Review process design decisions and address implementation issues and questions about project scope ensuring sign off by the GPO as required.
• Identify the steps and activities required to deliver the process design ensuring an understanding of the key processes.
• Working with the GPO, ensure effective policies and controls are in place to mitigate risk.
• Ensure that defined data standards, tools and methods are used to support data migration activities.
• Escalate strategic, cross-GPO issues as needed to the GPO for further escalation as required.
• Leverage working relationships within the programme and across business functions.
• Develop communication network with Local Business Process Owners.
• Support the OCM (organisational change management) function to identify key change issues or ‘pain points’ that we can proactively manage to ensure a smooth transition and buy-in to the program.
• Ensure the solution is adopted effectively within each Business Unit, thus maximising the business benefit.
• Providing support to the business units during the hypercare phase, incident management and solution resolution.

Skills, Knowledge and Expertise

• Minimum of 3 years’ experience in Finance, experience within commercial financial planning, forecasting, and budgeting knowledge would be preferred. 
• Experience in financial reporting and dashboard design 
• Operational experience in designing & delivering change / continuous business process improvements. 
• Experience in implementing ERP systems (desirable) 
• Experience in working with SAP or SAP Analytics Cloud (ideal) 
• Strong organisational skills and pro-active 
• Ability to work in a fast-changing environment & good at dealing with ambiguity. 
• Excellent relationship building skills and proven stakeholder management skills. 
• Strong presentation, facilitation, and communication skills 
• Ability to lead regular meetings ensuring goals are met and tasks are being completed. 
• Building good relationships