Functional Lead, Enterprise L&D Solutions

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Your New Role:
 The Functional Lead, Enterprise L&D Solutions position is responsible for leading the portfolio, relationship, service management, and application ownership for clients and applications related to Enterprise L&D Solutions. This position is accountable for advising and partnering with clients and software vendors on end-to-end LMS application management such as Workday Learning, LinkedIn Learning, Cloud Academy, Coursera, Pluralsight, + 25 more LMS platforms, leveraging best in class solutions to support business requirements. This position participates in the oversight of internal and external resources delivering new technology into service on behalf of the client organizations. This position reviews Service Level Agreement metrics for outsourced services in their portfolio and identifies risks and issues to senior management. This position maintains the pipeline of enhancements and project requests that improve existing solutions as well as requirements for new solutions. This position is responsible for project management and technical solution for any capital projects and enhancements that impact these applications, including moving towards increased usage of analytics and migration of application platforms to the cloud. This role collaborates with the business to ensure solutions are implemented with the proper governance, with business impact in mind, and appropriate organizational change management support for business cutover.  

The candidate must be familiar with the client’s business processes, system scope and project objectives to effectively coordinate the activities of the team. Provides status input to Director/Manager for management reporting to WBD Executives and clients. Functional Lead, Enterprise L&D Solutions will facilitate analysis meetings with clients to determine and prioritize their business and system requirements for specific enhancements and projects and communicate results to offshore resources. This position is responsible for ensuring the delivery of quality documentation and meeting client requirements (e.g., business system analysis, functional and technical design requirements, testing and SOX requirements)

The Functional Lead will assist the team and key stakeholders across various tasks related to Enterprise L&D Solutions and business processes including improving business processes and aligning key metrics.

Your Role Accountabilities:

• Leads the development of key strategic initiatives for the client’s information technology strategy. Supports in the financial analysis and forecasting for specific applications in the client portfolio with the overarching objective to optimize Total Cost Optimization (TCO). Assists in the development of project budgets including Return on Investment (ROI) substantiation.

• Works with Clients and Technology to capture business requirements and participates in the development of Technology requirements, and lead and project manage application development related activities. In collaboration with Enterprise Technology Competencies and other groups, it ensures that appropriate governance exists for all delivery of technology solutions.

• Oversees vendor due diligence, information security compliance, analysis, procurement, acquisition and integration of complex software applications and systems including creation and approval of statement of works.

• Responsible for the lifecycle management of client application portfolio from ideation to delivery and retirement of legacy solutions.

• Leads the performance of the internal and external service provider(s) as it relates to the support of the application portfolio, and/or projects for the supported client groups. Provides the internal and external service provider(s) with prioritization for client change requests associated with the client’s portfolio.

MAJOR DUTIES AND RESPONSIBILITIES:

Knowledge/Skills & Competencies

• Technical Knowledge / Sk