Functional Analyst, Site Support

This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants.

 

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

 

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

 

Primary purpose of the position: 

Responsible for the implementation, performance tuning and recovery procedures for mission critical enterprise systems and supporting infrastructure. Serves as a technical resource in the area of infrastructure administration for complex operating environments. Recommends the configuration and operation of infrastructure hardware, system applications and/or networking. Investigates and analyzes feasibility of requirements and develops detailed specifications. Identifies methods, solutions, and provides support in order to provide a high level of service to the customers in a global environment. 

 

Essential Responsible Areas:

• Administer and support complex environments including core infrastructure tools and technologies.
• Review monitoring, capacity and configuration management of complex technologies, ensuring acceptable performance and adherence to all defined service level agreements.
• Administer systems and/or networking in a large corporate environment with multiple global locations and 15k+ user base.
• Perform all duties within ITIL best practices guidelines for Incident, Change, Request, and Problem.
• Adhere to all security best practices, and governance and compliance laws such as HIPAA, SOX, GDPR, etc.
• Defines detailed specifications, in compliance with the operations architecture (which include infrastructure and security), to solve complex, business problems.
• Tunes the infrastructure operating environment parameters to ensure the efficient use of existing resources.
• Suggests improvements to optimize the current environment with tools for efficient turnaround.
• Performs hands-on administration tasks including installation of infrastructure management tools, configuration of technical environment, backup configuration and recovery.
• Demonstrates initiative in resolving problems, balancing conflicting requirements in partnership with others.
• Provides Tier 2 (infrastructure) support. Follows support escalation processes as defined.
• Creates and maintains standard operating procedures and other necessary documentation.

 

Professional & Education Qualification Requirements: 

• Broad training in a related field usually acquired through college level education.
• Bachelor degree in relevant field preferred.
• Job related experience for 3+ years minimum. 3+ years administration experience implementing solutions for complex infrastructure systems supporting business processes.
• Experience in driving technology solutions in a large corporate environment with multiple domains and 15k+ user base.
• Proven experience with hands-on infrastructure administration tasks including implementation of approved standard technologies, daily maintenance and support of production environments, automation of repeatable tasks, troubleshooting, post-mortem of critical incidents, and configuration/support of backup and recovery solutions.

 

Skills:

• Proven focus in metrics-driven delivery: defining Service Level Agreements (SLAs), monitoring SLAs, enhancing environment to meet SLAs.
• Ability to participate with functional counterparts within the organization and through all stages of planning and development of program objectives; including directing and allocating the department’s resources, timing, etc., needed to assure program(s) completion.
• Must be able to handle sensitive related and proprietary information in a confidential manner.

 

 

Compensation & Benefits: