Functional Analyst, Patient Operations Product Team

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology.  We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.    

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!  

The Cell Therapy Digital Platform (CTDP) is a collection of heavily integrated processes and IT systems to enable the vein-to-vein patient treatment process.

Job Description:

Patient Operations Functional Analyst will be responsible to drive requirements analysis for technical capabilities required by the Global Patient Operations Team (GPO). The team is looking for a functional Analyst with prominent experience on Salesforce technologies.

Key responsibilities include:

• Work collaboratively with POSI team to manage relationships and expectations.
• Drive end to end documentation (planning to release) of user stories for GPS releases in Jira
• Collaborate regularly with a diverse range of internal teams including scheduling, partners, product management and provide guidance on documenting business requirements in user stories.
• Functional verification of user stories before passing it to the testing team.
• Collaborate with BMS Hyderabad team on user stories, requirements clarification, in-sprint refinement, sprint demos.
• Collaborate with technical and integration team on integration mapping.
• Salesforce and Integration defect triage and helping technical resources on defect management.
• Participate in grooming sessions with business and IT teams.
• Participate in requirements and design sessions with cross functional teams as a Global Patient Services (GPS)functional SME.
• Work closely with the (GPS) technical architect and delivery team to hand off requirements and provide explanation as needed
• Collaborate with the HYD BMS Salesforce development team to provide explanation on requirements as needed.
• Provide cross functional business and functional leadership for GPS application and participate in the IT intake process steps
• SME for GPS functionality and provide guidance on how to shape future roadmap.

Qualifications & Experience:

• Requires knowledge applicable to a wide range of work in own function and thorough knowledge of other functions, typically gained through a university degree and 3-5 years of experience. Demonstrates mastery in area of specialization/responsibility. 
• Work experience in Salesforce applications as a business analyst or technical analyst is preferred.
• Ability to work in a global environment and work with co-workers in different time-zones
• Ability to work in a matrix organization and drive decision making
• Ability to manage business process analysis and improvement, including benefit estimation and post-implementation metrics 
• Creates business cases to support funding approvals, including the level of effort/cost required to implement solutions/services, and facilitate risk assessments
• Working knowledge of Jira to maintain and manage user stories
• Product management and stakeholder management experience
• Strong oral and written communication skills 
• Ability to work in an agile delivery environment.
• Proven abil