FULL-TIME WHEELCHAIR AGENT

Job Title: Wheelchair Agent – Full-Time

Location: Windsor Locks Airport (BDL) – Windsor Locks, CT
Pay Rate: $16.35 per hour
Schedule: Full-Time | Hours may vary. Typical operating hours for this position are between 4:00 AM – 1:00 AM. Scheduled shifts will fall within this range.

Position Objective:

To fulfill the passenger service needs of airline passengers who require wheelchair assistance—either by necessity or for comfort.

Primary Duties and Responsibilities:

• Transport passengers safely to and from required locations while remaining alert to potential hazards.

• Provide special assistance, general information, and directions to passengers to ensure a positive experience.

• Project a professional and friendly image when interacting with passengers, airline staff, and the public.

• Coordinate with dispatchers and gate agents to ensure timely wheelchair service.

• Comply with all TSA checkpoint screening protocols and airport safety procedures.

• Complete incident reports for accidents or unusual events occurring during transport.

• Maintain accurate logs documenting completed wheelchair assists (“pushes”).

• Perform other related duties as assigned.

Physical Requirements:

• Must be able to lift, squat, stoop, push, stand, and bend throughout the duration of the shift.

• Must be able to lift, carry, and/or support 75 pounds or more.

Knowledge, Skills, and Abilities:

• High School Diploma or GED may be required if over 18 (depending on location).

• Must have reliable transportation and a consistent phone number for contact.

• Ability to read, write, speak, and follow instructions in English.

• Must pass pre-employment and random drug and alcohol testing (DOT or Non-DOT, as required).

Required Training:

• Completion of all Huntleigh and airline-specific training requirements.

Appearance Standards:

• Maintain a neat, professional, and well-groomed appearance at all times.

• Must meet uniform requirements.

• No facial piercings.

• No visible tattoos above the neck or below the wrists.