Fulfillment Support Specialist

Distribution Center - Maryville, TN

Fulfillment Support Specialist

Who Are We? 

Stand Out For Good, Inc. is a rapidly growing women’s fashion company with 5 unique brands, in 130+ locations, across 38 states. Our Home Office is located in Knoxville, TN, with our primary Fulfillment Center based in Maryville, TN. Our brand is built upon the founding principles of giving back and making a difference in the world.

Our Mission

"Stand Out For Good". Those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

Position Summary

The Fulfillment Support Specialist is an organized, detail-oriented problem solver. The person in this role supports accurate receipt, shipping, putaway, and reporting of inventory within the Fulfillment Center. Primary duties include preparing and closing order picking waves, resolving pick and putaway problems, data, reporting, collaborating with Guest Services to resolve issues, and processing returned and damaged products. 

Work Schedule

The Fulfillment Support Specialist supports one of two daytime shifts. Shifts operate from 7:00 am to 5:30 pm, Sunday through Wednesday and Wednesday through Saturday. Exact shift times may vary slightly based on business need and seasonal demand. Minimal overtime will be required at the end of each shift to finalize reporting, more significant overtime will likely be required during our peak season; mid-November through mid-December.

What We Offer

• Competitive compensation, up to $19 / hour based on capabilities and experience 

• Paid Vacation and Paid Wellness Time

• 401k plan with company match percentage after 1 year of service

• Comprehensive medical, vision and dental insurance with family coverage options

  • $0 employee healthcare premiums for individual coverage

  • Health Savings Account option with company contributions

• Career development and advancement opportunities

  

Key Responsibilities

• Prepare order waves for processing and ensure all waves are systematically processed correctly.

• Support associates by resolving inventory, order, and putaway processing issues.

• Process returns product including the data entry, physical disposition, and required communication.

• Support reporting within the Fulfillment center with data entry related to daily operations.

• Resolve quality issues related to capacity and inventory management.

• Perform troubleshooting and research as needed to support inquiries from internal partners.

• Perform other duties as required to support operations.

Qualifications & Experience

• 1+ year of administrative, clerical or scheduling experience preferred. 

• Basic computer skills and strong MS Excel skills required.

• High School Diploma required.

• Experience with ERP and WMS systems preferred.

• Excellent written and verbal communication skills, with an ability to tailor communication to match the audience.

• Excellent customer service skills. Able to resolve partner concerns professionally.

• Comfort working with ambiguity, taking initiative, and making decisions that find the best balance amongst competing priorities. 

Physical Requirements

• Able to stand, walk for up to 12 hours. 

• Able to push, pull, grasp, bend, lift, stretch and rea