Fulfillment Supervisor, Store Operations

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology.  As Fulfillment Supervisor- Store Operations, you will help lead a team of Warehouse Technicians to achieve maximum efficiency and while fulfilling Outbound metrics. If you are a passionate team leader who thrives in a fast-paced, production-driven environment, this could be the perfect match!

What You Get To Do Every Day

• Assist in planning and organizing departmental goals by understanding priorities and taking a proactive approach to managing workflow and associate hours
• Manage the flow of product to ensure the timely and accurate processing of merchandise.
• Develop daily plans to ensure forecasts and productivity objectives/metrics are met.
• Provide leadership, direction and on-going monthly coaching to all of your staff to ensure consistent achievement and alignment.
• Maintain communication programs including daily associate meetings, performance discussions and support of employee recognition programs.
• Daily review and maintenance of required reports.
• Reinforce and demonstrate a positive health and safety attitude through support and enforcement of health and safety policies. Manage incident reports as needed.
• Provide EOD report to maintain daily 100% accountability of all orders; manage all daily Order exceptions and report against languishing orders on a daily/weekly/monthly basis
• Proactively manage orders from receipt through final shipment, ensuring that the SOP’s are adhered to.
• Partner with cross-functional team members leading daily, weekly and monthly reconciliation exercises to resolve open order issues
• Partner with peers and support associates by building a team environment through strong floor presence and maintaining a positive, professional behavior at all times
• Act as key contributor/collaborator in the training & development of existing and newly hired associates
• Develop and maintain an efficient and motivated workforce.
• On a daily basis, organize workload throughout the department to maximize efficiency and meet company goals.
• Monitor individual and team productivity, and drive continuous productivity improvement through process enhancements and one on one coaching.
• Research and resolve pick and ship reported errors, and initiate efforts to prevent reoccurrence by addressing the root cause. (Zendesk as required)
• Collaborate with QC & Training team for new hires and existing employees on processes and procedures, as needed.
• Provide department, productivity and efficiency reporting.
• Maintains clean, safe and organized warehouse environment in accordance with department standards.
• Serve as back up to the Assistant Managers

What You Bring To The Role

Minimum Requirements:

• 1 to 2 years of supervisory experience in inventory control, product analysis, and/or production in an e-commerce warehouse environment
• Ability to lead and influence a team
• Experience with inventory control and reconciliation
• Ability to take direction and shift priorities to meet business needs
• Exceptional attention to detail and organization skills
• Strong written and verbal communication skills 
• Adaptability and openness to change
• A growth mindset with a solutions focus
• Minimum of 2-plus years of retail distribution experience (business or consumer)
• Proven analytical, organizational, strategic, tactical and time management skills
• Demonstrated ability to lead and motivate others to achieve excellence
• Exceptional organizational and time management skills with the ability to prioritize tasks
• Strong sense of urgency and the capacity to accomplish results while under pressure

Preferred Requirements:

• Bachelor’s degree 
• Experience in ecommerce operations 
• Proficiency with Microsoft Excel and Google Sheets 
• Knowledge and experience working with luxury goods 
• Strong analytical and business intelligence background<