Fulfillment Specialist

Who We Are

Verkada is the largest cloud-based B2B physical security platform company in the world. Only Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace and intercoms — integrated with a single cloud-based software platform.   Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies.   Founded in 2016 with more than $460M in funding raised to date, Verkada has expanded rapidly with 16 offices across three continents, 1,900+ full-time employees and 25,000+ customers across 70+ countries.

The Verkada Team is seeking a Fulfillment Specialist to join our Fulfillment team! We are looking for a self-starter to support our global Operations and Sales teams. This opportunity is an in-office position that requires an experienced individual with excellent communication skills to interact with both internal and external stakeholders, a keen eye for detail for problem-solving, and a can-do attitude!

Responsibilities

• Process and manage product returns from customers globally
• Communicate effectively with internal teams (e.g., Customer Support, Warehouse, Sales) and external stakeholders (e.g., Logistics Partners, Customers) to ensure smooth returns handling via email, phone, and in-person
• Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations, and exceptions
• Research and track the status of returns through the logistics systems
• Analyze and report on returns metrics to identify trends and areas for improvement
• Maintain accurate records of all return transactions
• Assist in developing and implementing processes to improve the efficiency and accuracy of returns handling
• Provide exceptional customer service by addressing return-related inquiries and issues promptly and professionally

Requirements:

• +2 years minimum experience in a call center setting
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• Detail-oriented with strong problem-solving abilities
• Experience with data entry and familiarity with troubleshooting and researching
• Order entry experience in high volume environment
• Proficient with both written and verbal communication (email, phone, in person). Knowledge of email etiquette is required
• Great organizational skills with a customer service mindset
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint), Google Drive, and Mac OS
• Analytical skills with the ability to interpret data and generate insights
• A self-starter who is excited about the opportunity to work at Verkada
• Bachelor’s degree or equivalent experience
• Must be able to successfully pass a background check 

Preferred Qualifications:

• Previous experience in fulfillment, logistics, or a related field
• Familiarity with returns processing and reverse logistics
• Experience with data analysis and reporting tools
• Netsuite and Salesforce experience 

US Employee Benefits

Verkada is committed to investing in the holistic health and well-being of all employees and their families. Our benefits and perks programs include, but are not limited to: 

• Healthcare programs that can be tailored to meet personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 80% for family premiums
• Nationwide medical, vision, and dental coverage
• Health Saving Account (HSA) and Flexible Spending Account (FSA) with tax-saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Commuter benefits
• Healthy lunches and dinners provided daily

Pay Disclosure

At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as