Fulfillment Specialist

The Service Unit Specialist Position supports Membership operations by coordinating special projects, mailings, and returned communications, while assisting with training and quality control of temporary staff to meet deadlines and standards. It provides cross-functional support to Contract Management and Membership Support Services, including conference work and annual mailings. The role requires proficiency in Service Unit Representative tasks such as assembling and verifying outgoing membership materials, processing renewals, customer requests, and complex billing. It also involves managing ID card printing and ensuring accuracy, as well as screening incoming information for proper routing.

This position is located on the Topeka campus


Why Join Us?

• Family Comes First: Total rewards package that promotes the idea of family first for all employees; including paid time off and family first leave.
• Professional Growth Opportunities: Advance your career with ongoing training and development programs both through our internal Blue University and external opportunities.
• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
• Stability: 80 years of commitment, compassion, and community
• Networking Opportunities: Participate in our corporate intern program and network with other interns at BCBSKS to enhance your learning opportunity.

Compensation

$18.34- $21.80
Non-Exempt 10
• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training.

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

What you’ll do

Responsibilities: 

• High School graduate or equivalent required.
• Two or more year's experience working proficiently as Service Unit Representative or Mail room experience required.
• Attention to detail and accuracy. This position is directly responsible for mailing out a large amount of personal information and errors can result in PHI violations including potential fines or notification to local news of disclosure events.
• Must have the ability to understand membership policies and operations
• Must have strong leadership and positive human relation skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to work and clearly communicate within a team environment including the ability to prioritize multiple workload to ensure all mailing and internal deadlines are met.

What you need

Knowledge/Skills/Abilities

• High School graduate or equivalent required.
• Two or more year’s experience working proficiently as Service Unit Representative or mail room experience required.
• Attention to detail and accuracy.  This position is directly responsible for mailing out a large amount of personal information and errors can result in PHI violations including potential fines or notification to local news of disclosure events.
• Must have the ability to understand membership policies and operations.
• Must have strong leadership and positive human relation skills.
• Must have a proven record of low unscheduled absences.

• Ability to prioritize tasks and to delegate them when appropriate. 
• Ability to function well in a high-paced and at times stressful environment. 
• Ability to work and clearly communicate within a team environment including the ability to prioritize multiple workload to ensure all mailing and internal deadlines are met.

Education and Experience: 

• High school diploma or equivalent.
• Like experience working in a mail-room environment preferred.
• Two Years Experience working as a Service Unit Representative or similar position required.

Physical Requirements

Prolonged periods of sitting at a desk.

Must be able to lift up to 25 pounds at times

Benefits & Perks

• Base pay is only one component of your competitive Total Rewards package:
  • Incentive pay program (EPIP)
  • Health/Vision/Dental insurance
  • 6 weeks paid parental leave for new mothers and fathers
  • Fertility