Fulfillment Coordinator-FULFILLC

 

The Way We Live. We strive for excellence in everything we do in life. Our crafted drinks are a way we show respect for our customers and ourselves. They are the beginning of a relationship built on trust and care that through time grows to see our stories unfold in our city. As part of local communities, each Black Rock Coffee Bar team finds ways to serve their neighborhoods. And by doing so we help raise the bar for relationships and compassion. As relationships grow, so does accountability. We hold each other to higher standards for the good of all. Whether it be care for nature, care for those in need, or just a sincere desire to see others do well, we learn to expect a lot from each other and a lot for our customers. Our priority at Black Rock is not for others to know who we are and what we do... but for others to allow us to know them, to add fuel to their story, and to share in the journey.

 

• Job Title: Fulfillment Coordinator
• Reports To: Warehouse Manager
• FLSA Status: Hourly/Non-Exempt/Full-Time
• Compensation: $19.23 per hour/Bonus Eligible
• Location: 1102 W Geneva Drive, Tempe, Arizona 85282 (on-site)

 

Position Overview. The Fulfillment Coordinator supports warehouse operations by accurately processing, picking, packing, and shipping orders for stores and approved channels. This role is responsible for order accuracy, on-time fulfillment, inventory handling, and maintaining a safe, organized workspace. The Fulfillment Coordinator communicates clearly when issues arise, follows standard processes, and helps the team deliver a consistent, reliable experience to the field.

 

Services and Duties. As Fulfillment Coordinator, you will support daily warehouse fulfillment and inventory activities. Essential duties include, but are not limited to:

 

• Pick, pack, and ship orders accurately and on time based on established standards and ship schedules.
• Process orders in designated systems and ensure order details match the request (items, quantities, shipping method, delivery notes).
• Generate shipping labels, prepare cartons, and stage outbound shipments correctly.
• Verify product condition, correct labeling, and packing quality to prevent damage and returns.
• Communicate order issues (i.e., shortages, substitutions, delays, etc.) to the appropriate department in a timely way.
• Receive, stock, and rotate inventory using proper handling practices and storage locations.
• Support cycle counts and inventory accuracy by following count procedures and reporting variances.
• Maintain a clean, organized, and safe environment, including end-of-shift cleanup and proper disposal of waste.
• Operate warehouse equipment as assigned and trained, which may include pallet jacks, hand trucks, and forklifts.
• Follow safety policies, food safety handling expectations (as applicable), and facility procedures at all times.
• Support internal deliveries as assigned, including safe operation of company vehicles if the role requires driving.
• Crosstrain in related warehouse tasks to support coverage and business needs.
• Participate in product quality processes as assigned (i.e., cupping support, quality checks, lot tracking).
• Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion.

 

Professional Development. At Black Rock Coffee Bar, professional development is a key driver of success. We seek individuals who demonstrate strong business maturity, embrace innovation, and confidently recommend ideas while thoughtfully evaluating risks and outcomes. In this role, you are expected to:

 

• Demonstrate ownership and accountability by proactively identifying issues, addressing gaps, and escalating challenges while monitoring progress against strategic initiatives.
• Think strategically and creatively, identifying opportunities to improve how we communicate, train, and support the field while balancing practicality and execution.
• Communicate with influence and clarity, consistently presenting updates on projects to cross-functional teams and leaders with confidence, enthusiasm, and precision.

 

You will model collaboration and thoughtful participation, contributing to both compan