FTR Senior Retail Manager

Major Responsibilities:

• Provide high profile leadership and direction by maintaining positive customer service and employee morale

• Accountable for all aspects of store operations

• Conduct weekly meetings and daily huddles

• Ensure that safety and security is maintained, reporting all problems/hazards immediately

• Meet store budgeted goals, bottom line profits, and meet minimum requirements in all audits and shopper reports.

• Reach daily, weekly, monthly production goals, both value and piece count, by monitoring the production processes, ensuring pricing staff is well trained, and flow of goods to the floor is timely. This includes ensuring proper rotation is followed at all times.

• Manage store management and leadership staff, as well as all employees in the absences of additional management staff, including but not limited to, hiring, coaching/counseling, discipline, terminations, evaluations and initiation of wage adjustments

• Follow the LOD checklist and conduct daily audits per the checklist.

• Ensure all SOPs are available and followed by all employees. This includes the Production Area and Merchandising of the floor. Ensure all Standards are consistently met.

• Accountable for cash register operations, all monies received, daily bank deposits, sales receipts and inventory and to protect these assets from either internal and external losses

• Ensure proper training of employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and store housekeeping

• Ensure that all paperwork and reports are completed accurately and in a timely fashion

• Oversee training of community service clients assigned to the store

• Follow and enforce all company policies and procedures

• Perform other duties as assigned by District Manager and the VP of Retail

Job Specifications:

Proficient in the English language

Education/License Required:

High School Diploma or equivalent is required

Experience/Knowledge Required:

Minimum 3-5 years of retail management experience

Equipment Used:

• Ten-key or calculator, telephone, office computer, printer, fax machine, cash register

• Other equipment used: pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress cart

Aptitudes/skills/temperament:

• Ability to communicate effectively, both orally and in writing, with co-workers, staff, and the public

• Ability to accept responsibility for direction, planning and control of the store operations

• Ability to make judgments and decisions and communicate these clearly based on established policies

• Ability to work well with others and maintain positive employee morale

• Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure

• Ability to perform all cash/check/credit transactions and related bank transmittal paperwork accurately

• Ability to learn and accurately perform opening/closing procedures, including cash register operation

• Ability