Frontdesk Operations Assistant

Who we are: CCOF advances organic agriculture for a healthy world. We advocate on behalf of our members for organic policies, support the growth of organic through education and grants, and provide organic certification that is personal and accessible.

CCOF is a nonprofit organization governed by the people who grow and make our food. Founded in California over 53 years ago, our roots now span the breadth of North America, and our presence is internationally recognized. We are supported by an organic family of farmers, ranchers, processors, retailers, consumers, and policymakers. Together, we work to realize a future where organic is the norm.

Position Summary: 

Join a mission driven team helping advance organic agriculture for a healthy world! CCOF is seeking a proactive, bilingual Frontdesk Operations Assistant who thrives in a supportive, collaborative environment and takes pride in delivering exceptional experience to staff, clients, and visitors. 

As the welcoming face of our Santa Cruz office, you will play a key role in ensuring smooth daily office operations while supporting teams across the organization. This is a great opportunity for someone who is organized, motivated, client focused, and excited to make a meaningful contribution every day. 

If you enjoy creating a warm, professional first impression, keeping operations running seamlessly, and supporting a team dedicated to strengthening organic agriculture, we’d love to meet you. 

This is a full-time, salary non-exempt position that reports to the Assistant Director of Operations and Analytics. This is an in-office position based in Santa Cruz, California. 

Essential Responsibilities: 

• Serve as the first point of contact for visitors, staff, and vendors, ensuring a professional and welcoming experience.  

• Support front desk operations, including answering calls in English and Spanish, handling mail, and maintaining a clean reception area.  
• Support operational tasks, such as scheduling meetings, coordinating office logistics, and assisting with vendor communications. 

Specific Duties 

Frontdesk Tasks 

• Answer and route incoming calls, mail, faxes, and emails. Independently answer basic certification questions, client calls, and general inquiries in English and Spanish. Periodically coordinate with certification supervisors to ensure proper routing of calls. 

• Greet and announce guests.  

• Handle general emails. 

• Accept and route deliveries to the appropriate person/storage location. 

• Handle, route, and take appropriate action with incoming and outgoing USPS including some large batch mail tasks. 

• Prepare and ship some outgoing packages. 

• Sort and deposit incoming checks to appropriate departments. 

• Prepare and ship outgoing packages, including New Client Welcome Packets and client merchandise. 

• Process Export documents for shipment while in the office. 

• Handle Intact Inbox “Print & Mail” items. 

• Additional administrative duties may be assigned by the Assistant Director of Operations and Analytics in support of Operations, Accounting, MarCom, People Services, or other departments.

 

Operations Support: 

• Assist with scheduling mee