Front Office Supervisor

Grow with us...

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

POSITION OVERVIEW 

While on duty, the Front Office Supervisor will supervise the operations of the front office and guest services. The Front Office Supervisor will provide support, training, and tools for the front office staff following SH Hotels and Resorts procedures.  All responsibilities shall be carried out in a timely, accurate, and professional manner, in accordance with SH core values. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Supervises daily front office functions to sustain courteous and professional guest service levels 

• Resolve guest complaints in a satisfactory manner 

• Maximize daily room sales 

• Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs, including the Mission program service standards. 

• Support and comply with company’s reservation program 

• Support and comply with the principles of the VIP Upgrade program 

• Follow up with front office staff on daily shift and individual duties 

• Perform verbal instruction and guidance compliant with the company’s policy 

• Complete daily public area walks and complete manager on duty reports 

• Support and comply with hotel policy and company policy in matters concerning accounting, credit and cash handling 

• Complete all items as listed on shift checklists 

• Responsible for maintaining front office/lobby appearance while on duty 

• Maintain proper collateral and supply inventory to support all appropriate front office activities 

• Coordinate relocation of guests when necessary 

• Various duties and projects as directed by hotel management 

• Support and comply with all company brand standards, including rewards program 

• Ensure Front Office complies with company’s fire and emergency procedures 

• Various duties and projects as directed by hotel management 

• Support and comply with all company brand standards, including Experience Rewards 

• Be knowledgeable of policies regarding personnel in accordance with Team Member Handbook and Brand SOPs 

• Ensures the environment in the Front Office supports our core values and encourages fun in the workplace 

• Provide inspirational leadership to enliven the Treehouse Vision and Values; provide Good-Natured Service and uphold our Brand Standards 

QUALIFICATIONS & SKILLS 
 
REQUIRED: 

• Previous hotel Front Office experience 

• Ability to satis